Application Support Analyst - KTLO

Position Overview

The Application Support Analyst provide application support to users. The candidate poses a structured and analytical approach to the identification, diagnose and rectification of user reported issues.

Role & Responsibilities

• Provide applications troubleshooting and on-site support.
• Log, escalate and follow through with issues.
• Simulate user problems to resolve operating difficulties.
• Coordinate activities to identify, diagnose and rectify problems
• Provide 24/7 primary application maintenance support, rotational basis.
• Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.

Requirements

• Diploma/ Bachelor’s degree in Computer Science or other highly technical, scientific discipline
• 3 -5 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service-oriented experience / background preferred.
• Knowledge and understanding of IT industry environment and business needs
• Experience in SAP Applications/Modules is an added advantage.

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