Application Support Analyst - L2 (Grant Mgmt)

Position Overview

This position requires exposure and experience to manage relevant support activities, for the scope grant management system. 

Role & Responsibilities

• Provide on-going application support and be involved in various stages of the SDLC
• Conduct user requirement gathering for new systems and/or enhancements to existing systems/solutions
• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems
• Perform documentation of requirements and new process/workflows for the developed solutions
• Perform functional analysis of new systems and enhancements to existing systems
• Involvement in the various testing phases prior to implementation, including but not limited to developing test plans and cases, conducting testing and verifying test results and following up on issues to resolution
• Plan and coordinate end-user training for any system implementations or enhancements
• Liaise closely with business users and build good rapport particularly in the area of defining IT processes, organizations and workflow relationships to complement the solution

Requirements

• Degree in Computer Science, Computer Engineering or equivalent.
• Minimum 3 years of experience in developing, implementing and maintaining IT systems
• Successful track record in project management, user and vendor management
• Experience in Database management systems (SQL, Oracle)
• Strong relationship building, interpersonal skills and leadership, able to work independently as well as in a team.
• Able to adapt to fast changes and work under pressure.

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