Application Support Analyst - Operations (Cluster Office)

Position Overview

Working within NGEMR Deployment team, the role will provide IT Support and assist with incident resolution. During NGEMR go-live, the IT SA will be expected to support Call Centre to log, escalate and follow through with issues raised by users via telephone or email. When not in go-live mode, the IT SA will be deployed to support in other NGEMR work streams such as application testing, device testing and user login verification.

Role & Responsibilities

The Application Support Analyst provide application support to users. The candidate poses a structured and analytical approach to the identification, diagnose and rectification of user reported issues.

a) Provide applications troubleshooting and on-site support.

b) Log, escalate and follow through with issues.

c) Simulate user problems to resolve operating difficulties.

d) Coordinate activities to identify, diagnose and rectify problems

Requirements

a) Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline

b) 1-3 yrs of Technical / Application Support experience on multi technology platforms

c) ITIL v3/v4 certification and strong service oriented experience / background preferred.

d) Knowledge and understanding of IT industry environment  and business needs

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