Application Support Analyst

Position Overview

Working within NGEMR Deployment team, the role will provide IT Support and assist with incident resolution. During NGEMR go-live, the IT SA will be expected to support Call Centre to log, escalate and follow through with issues raised by users via telephone or email. When not in go-live mode, the IT SA will be deployed to support in other NGEMR work streams such as application testing, device testing and user login verification.

Role & Responsibilities

• Provide applications troubleshooting and on-site support to users.
• Log, escalate and follow through with issues raised by users.
• Support in the testing and installation of new applications and enhancement patches.
• Attend to FAQs for users on the use of application.
• Assist with the co-ordination in administration matters such as project documentation and facilitation of project meetings.

Requirements

• 1 - 2 years’ experience in Helpdesk / IT Support will be advantageous
• Professional Certificate / NITEC / Diploma in Engineering (Computer/Telecommunication), Computer Science / Information Technology.
• Prior experience in system / desktop troubleshooting is highly advantageous.  
• Fresh graduates are welcomed to apply.
• Good verbal and written communication skills
• Willing to work in shifts and at on-site locations as required

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!

#LI-SYNX40