Application Support Engineer (SAP HCM)

Position Overview

The Business Analyst provides analytical support for the development of technology solutions that meet business needs. He/She assists senior team members with projects. He/She partners with stakeholders to identify, clarify, and document complex issues they are facing. He/She assists with the assessment of the viability and effectiveness of technical systems and business processes can in meeting these needs. He/She facilitates communication between business and technology teams. He/She has a passion for learning and is comfortable exploring and analysing data. He/She also adopts a structured and systematic approach to analysing business processes and solving problems

Role & Responsibilities

Role & Responsibilities: (Functional)
Identify business needs

• Liaise with internal and/or external stakeholders to identify system requirements
• Support user requirement analysis
• Translate system requirements into project briefs
• Support the preparation of proposals for modified or replacement systems

Analyse systems

• Support the analysis of existing systems through information collection
• Document specifications and interfaces between legacy and new systems
• Evaluate the ability of an existing system to support proposed changes

Develop solutions

• Contribute to the identification of a range of solution options
• Assess solution options for suitability
• Generate project feasibility and costings reports
• Support the development of solutions

Implement solutions

• Oversee implementation of a new system 
• Support users on change control and system updates
• Provide training and user manuals to users of a new system

Role & responsibilities: (Technical)

• Provide on-going application support and be involved in various stages of the SDLC. 
• Conduct user requirement analysis for the development / implementation of new systems and for enhancements to existing systems.
• Evaluate potential solutions and make recommendations to resolve business problems. 
• Involvement in the system development, integration testing phase prior to implementation.
• Plan and coordinate end-user training for any system implementations or enhancements.
• Liaise closely with business users and build good rapport.
• Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
• Support the team in defining project requirements, tracking and documentation.
• Provide 24/7 primary application maintenance standby support, when required

Requirements

• Degree in Computer Science, Computer Engineering or equivalent
• 3 – 5 years of experience in the relevant field
• Experience in assessment of requirements feasibility, functional and technical design, and involved in project life cycle
• Strong analytical skills, self-motivated and ability to work independently
• Ability to communicate effectively and collaborate with teams from other IHiS departments, hospital departments and/or vendors
• Proficient in MS Office and basic understanding of Windows Servers and MS SQL
• Experience in healthcare industry is added advantage

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