Application Support Specialist - SAP FI

Position Overview

The Application Support Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The successful candidate is a subject matter expert in technology and/or ERP domain. This candidate is responsible to drive both internal and external teams in the resolution of complex problems or highly innovative resiliency related actions.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Role & Responsibilities

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework

• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

• Assist in blueprints for  operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist senior leaders in disaster recovery planning and activities

Requirements

Bachelor’s degree in computer science or other highly technical, scientific discipline

5-10 yrs of Technical / Application Support experienceProven client engagement experience / vendor management experience

Proven experience of working efficiently in a cross functional team

ITIL v3/v4 certification and strong service oriented experience / background preferred

Knowledge and understanding of IT industry environment  and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

Knowledge in ERP Finance such as SAP FI or Oracle Finance

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