Assistant Director - Business Change and Adoption

Position Overview

Change Managers in Synapxe play a pivotal role in ensuring users are enabled and, to a certain extent, business is ready for safe and smooth system implementation. They are accountable for achieveing the change management and training goals set out at the initiation of the programme.

As a Senior Business Change Manager, this person will be leading the design and development of the global change management and training approach, setup of change network, localistion of change management and training plans, execution of change impact assessment, development of survey and usage reports and handover to relevant stakeholders to sustain change. This includes steering productive discussions, influencing stakeholders for active participation and partnership, review of change management and training work products, and tracking and reporting of change management and training statuses, risks and issues to senior management forums. 

Change and Training lead on the delivery of the Next Generation Electronic Medical Program, a multi-year and multi-million dollar programme transforming Singapore healthcare by delivering integrated information systems.

Role & Responsibilities

Critical Work Functions and Key Tasks 

Apply change management methodology
Apply a change management process and tools in planning and executing change interventions. 
Design and develop the global change management and training approach.

Conduct stakeholder analysis and change impact assessment
Review to esnure quality of stakeholder analysis and change impact assessment is met.
Ensure documentation of the outputs are well-maintained.

Establish partnership with internal and external stakeholders
Provide the infrstructure to enable interlock with functional teams and change network.
Manage vendors and suppliers to ensure partnership in quality and timely outputs.

Lead communications planning and execution
Lead facilitation for the planning of institution-specific communications and engagement activities with change network.
Review work products for programme-level communications and engagement activities.
Ensure timely execution and documentation of all communications delivered.

Lead training planning and administration
Lead facilitation for the planning of institution-specific training activities with change network.
Ensure timely execution of training activities and documentation of the master curriculum and training materials.

Lead survey and usage research
Review work products related to surveys and usage research.
Ensure reports are well-pitched for respective targeted audience.

Maintain good CM project management discipline
Track and report CM and training statuses in clear and concise manner.
Keep a sharp and keen eye on the project activities and stakeholder sentiments, and escalate risks before they become an issue.

Requirements

1. Strong leadership and interpersonal skills
2. Strong written and verbal communication skills along with active listening
3. Familiarity with project management approaches and tools
4. Customer focus and adaptability to different personality types
5. Ability to multi-task, set priorities and manage time effectively
6. Analytical, problem solving and root cause analysis skills
7. Experience in change management, training and healthcare industry would be an added advantage

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