Assistant Director - IT Operations (Cluster Office)

Position Overview

The Senior Manager develops and designs system/data product solutions with the purpose of improving business efficiency and productivity. He/She initiates the study and research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. He/She analyses the feasibility of new systems and/or enhancements to existing systems.

He/She possesses an analytical mind, and is able to see interconnections with system solutions and usability. He adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his/her perspectives to arrive at effective solutions.

Role & Responsibilities

Critical Work Functions and Key Tasks 

Business Analysis Planning & Strategy

Plan business analysis approach by defining the methods, techniques and tools to be used for business analysis

Work with the PM and BA Lead to define goals, work timeline and expected deliverables for business analysis

Support the set up of governance to track status, risks, changes and issues pertaining to day-to-day management of all functional areas of system/data product analysis

Support the planning of stakeholder engagement including defining roles, decision making authority and level of influence

Define stakeholder communication plan

Define requirements & design acceptance and evaluation criteria

Formulate system scope and objectives

Requirements Analysis & Design

Liaise with senior stakeholders to understand business objectives and needs

Lead the collection of information about new or existing systems/data products for analysis 

Analyse current state and perform gap analysis to identify opportunities for improvement

Examine interactions between system elements, system performance and issues

Conduct in-depth analysis of the business requirements specifications and feasibility studies on possible solutions

Support the development of business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks 

Support the defintion of opportunities and constraints of processes and systems/data products

Establish requirements for the implementation of changes in the business processes 

Analyse systems/data products and processes to identify enhancement opportunities

Support the preparation of solution proposals 

Document business requirements and solution design specifications

Translate business requirements documentation into system requirement specifications

Requirements

Requirements Lifecycle Management

Identify and document the relationships between requirements, design and solutions i.e. enforcing the use of Requirements Traceability Matrix ensuring backward and forward traceability of components

Balance competing priorities from key stakeholders to maximise the value delivered to the business

Prioritise requirements and seek approval from stakeholders on the priority

Obtain approvals of requirements and design from stakeholders

Evaluate changes to requirements and designs and articulate impact to scope, budget and timeline

Seek alignment with stakeholders on change requests

Monitor throughout the project lifecycle from initiation to final implementation that requirements are built in the IT solution as expected by collaborating with the development/testing teams

Validate the alignment of solutions with business requirements

Anticipate risks associated with solution integration and changes

Contribute to the change management activities by developing training plans, training materials ensuring that adequate training is delivered so users understand the impact of the IT solution to their work and obtain buy-in for the new business workflows brought about by the new IT solution   

Conduct user training to facilitate adoption of new systems, where necessary

Prepare project test plan ensuring requirements are fully tested and are working as per desired outcomes

Coordinate test execution across the projects by working with developers, testers and business stakeholders

Solution Evaluation

Support the feasibility study of design options including solution limitations

Identify alternative solutions and assess feasibility

Conduct analysis on the risk vs. benefits for the proposed solutions  

Contribute to the efforts to increase viability of solutions

Recommend solution maximising business value for the future state

Obtain support on the recommended solution from stakeholders

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