Assistant Director - IT Operations (Cluster Office)
Date: 2 Nov 2024
Location: SG
Company: Synapxe
Position Overview
The Assistant Director is thus expected to work with IT Lead, Synapxe and Smart Systems on:
- Planning and IT implementation of a new Acute Hospital.
- Review processes and workflows with stakeholders to implement new healthcare initiatives for seamless care operations and desired outcome for patients.
- Understand cluster / institution specific needs and manage programmes to ensure that projects and initiatives are delivered on time with cluster-specific domain knowledge/practices and operational oversight for project delivery.
- Work closely with internal stakeholders and partners from strategic planning, business justifications to implementation for IT and smart systems.
Role & Responsibilities
New Hospital Planning – IT and Smart systems
- Lead the team to work with various users and project teams to ensure IT infrastructure, business and clinical systems readiness for timely deployment and verification.
- Lead the team to work with various users in collating business requirements of institution stakeholders, including IT initiatives, implementation and go-live planning.
- Lead the team to work with users on digital & smart technologies for the new hospital and the integration with IT systems.
- Lead the team to work with users and project teams to seek IT funding approval.
- Manage IT systems implementation progress to meet hospital milestones and requirements.
Hospital Operations
- Collaborate with project teams to determine project requirements and implementation approach, including technical knowledge, project staffing headcounts, project man-day costs for work plan.
- Manage stakeholders to determine project requirements and obtain approval for projects.
- Oversee the IT projects to ensure that projects are delivered according to plan (cost, quality, time).
- Oversee KTLO operations for the institution to ensure that SLAs are met.
- Manage in institution Risk Management and Business Continuity Planning.
- Support in the setup and participation for institution / cluster / national exercises (eg. BCP, DR, mass casualty, emergency planning, outbreak).
- Represent the organisation in cluster, institution and other committees or task forces to support the IT initiatives.
- Manage audit requests by internal / external auditors.
- Undertake requests as directed by the IT Lead or GCIO in alignment with cluster / institution objectives and goals.
Workplan Budgeting
- Manage pre-project assessment and feasibility studies and prioritises institution-specific projects to be included in the IT workplan.
- Evaluate and prioritise cluster-specific projects for implementation to finalise projects for the IT workplan.
- Ensure synergies for deployment of cluster / institution projects with Cluster IT Governance.
- Develop, track, and control the IT annual operating and capital budgets to ensure sustainable cost optimisation.
Requirements
- Degree in Computer Science, Information Systems, Engineering or equivalent
- Minimum 10 years of related work experience
- Successful track record in project management, user and vendor management and as a Project Manager for mid to large-scale projects
- Team player and a strong collaborator
- Good verbal and written communication, analytical and conflict resolution skills and ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders of different levels
- Leadership and analytical skills and ability to work independently, process initiative to complete tasks and project assigned
- Ability to handle ambiguity work environment
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