Assistant Lead Analyst - Application Support(NBS)

Position Overview

The National Billing System (NBS) is one of the three major programmes that the Singapore public healthcare sector has embarked on to transform care delivery.

NBS will deliver a national charging and billing system that provides a consistent experience for patients and healthcare professionals across more than 60 public healthcare institutions. Patients will benefit from an intuitive and transparent view of costs and subsidies, while healthcare clusters will enjoy streamlined billing processes and electronic inter-cluster billing, saving time and effort.

NBS will also enable quicker and easier implementation of the new or revised government policies across healthcare institutions in Singapore.

Role & Responsibilities

• Drive internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes
• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework
• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance
• Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)
• Organize system activities including planned maintenance events, system backup processes and disaster recovery drills
• Provide guidance to the team to ensure the best support and best standardization of approaches possible for systems availability
• Support and assist in high severity incidents and drive problem management meetings
• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
• Assist senior leaders in disaster recovery planning and activities

Requirements

• Bachelor’s degree in computer science or other highly technical, scientific discipline
• 5-10 years of Technical / Application Support experience
• Proven client engagement experience / vendor management experience
• Proven experience of working efficiently in a cross functional team
• ITIL v3/v4 certification and strong service-oriented experience / background preferred
• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries
• Knowledge in ERP Finance such as SAP FI or Oracle Finance will be advantageous 

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