Assistant Lead Analyst - BAU Operations (Cluster Office)

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Date: 26 Feb 2025

Location: SG

Company: Synapxe

Position Overview

We are seeking for a highly driven candidate to be part of CIO Office supporting National Cancer Centre (NCCS). This role reports to the Institution Lead and is required to work closely with NCCS stakeholders, namely CMIO, CDDO, and COO, and Institution Users, Synapxe CIO Office, Synapxe Program & Support Teams, SingHealth DDS and Optech Team, IT service suppliers, and external collaborators/partners.

Role & Responsibilities

  • Assist Institution Lead to oversee and ensure the smooth running of daily IT operations in cluster office (including Infra, Network, EUC and Security) 
  • Assist Institution Lead on advisory to cluster stakeholders on IT matters. 
  • Assist Institution users on escalation matters 
  • Evaluate potential solutions for institution users and make recommendations to resolve business problems. 
  • Work closely with users and delivery teams to resolve IT issues to ensure timely resolution /implementation. 
  • Support Institution users on resolution of Infra and applications-related issues and requirements, IT audits, IT security/data governance and compliance requirements. 
  • Work closely with all internal and external stakeholders/partners to implement and manage compliance to security best practices to ensure secure and reliable IT applications and systems. 
  • Work closely with Synapxe PMs and IT service suppliers on project implementations (project governance, procurement governance, review approval papers, chase for project approvals and project charter signatories) 
  • Assist Institution Lead to support Institution users’ IT innovation initiatives 
  • Assist Institution Lead to oversee small scale IT project implementations in cluster office
  • Assist Institution Lead in yearly budgeting and workplanning for IT CAPEX and OPEX 
  • Develop and maintain stakeholder relationships among users, vendors, project teams and SingHealth management 
  • Perform secretariat duties for selected boards and committees
  • Present reports and project updates to stakeholders on a regular basis 
  • Oversee contract and maintenance renewal of vendors. 
  • Undertake any other requests as assigned by Reporting Officer

Requirements

  • Bachelor Degree in Computer Science, Information Systems or related discipline 
  •  At least 6 years of relevant working experience  
  • Strong service-oriented traits towards Institution stakeholders 
  • Strong interpersonal skills with the ability to work with different groups of stakeholders 
  • Possess strong analytical skills and keen ability to manage difficult situations 
  • Excellent written, verbal communication and presentation skills 
  • Highly driven and proactive mindset 
  • Team player and self-starter able to work independently with minimal supervision 
  • Basic infrastructure knowledge (servers, network and end-user computing devices) 
  • Experience in the healthcare industry is an added advantage 

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