Assistant Lead Analyst - SAP App Support (ERP Finance App Ops)

Position Overview

Successful candidate will

• work with the existing team for assuming primary/secondary support for various application systems
• perform required KTLO tasks.
• cross support for multiple institutions
• system config and/or setup for institutions on-going operational needs

Role & Responsibilities

• Provide on-going application support and be involved in various stages of the SDLC with lead project teams
• Perform user requirement analysis for enhancements to existing systems
• Evaluate potential solutions and make recommendations to resolve business problems
• Involvement in the system integration testing phase prior to implementation
• Liaise closely with business users and build good rapport
• Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
• Support the team in defining change requirements, tracking and documentation
• Provide application maintenance support (certain activities may occur after office hours)
• Liaise closely with interfacing systems users and support teams on routine support issues or enhancements
• Assist team in Change Approval Board and Pre-commissioning preparations
• Front users in problem investigations and resolutions
• Review Vendor SLA reports
• Create/Update SOPs
• Support transition phases from project to operations
• Support Month end closing activities and Monthly batch job monitoring
• Perform SAP Data Archival on a regular basis
• Generation of UAM with critical authorization objects and perform roles cleaning as per Audit requirement
• Support Service Account Password Change, Kerberos SNC Account verification and DR exercise
• SAP FICO quarterly Co-existence testing onsite at PHIs
• Perform service requests e.g. batch processing, interface, SFTP settings modification & set up, data extraction & report

Requirements

• Successful track record in service management, user and vendor management (good to have)
• Experience in MS Windows environment & application support
• Strong analytical skills and ability to work independently
• Experience in healthcare industry is an added advantage
• Degree in Computer Science, Computer Engineering or equivalent
• Certification in SAP FI/CO or S/4HANA Finance
• Experience in SAP FICO is required
• Experience in SAP FM/GM is an added advantage

Apply Now

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