Assistant Lead Analyst - SAP FICO Application Support (ERP Apps Ops)

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Date: 25 Jul 2025

Location: SG

Company: Synapxe

Position Overview

Successful candidate will work with the existing team for assuming primary/secondary support for various application systems
Perform required KTLO (24/7) tasks on rotational basis
Cross support for multiple institutions
System config and/or setup for institutions on-going operational needs

Provide on-going application support and be involved in various stages of the SDLC with lead project teams
Perform user requirement analysis for enhancements to existing systems
Evaluate potential solutions and make recommendations to resolve business problems
Involvement in the system integration testing phase prior to implementation
Liaise closely with business users and build good rapport
Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
Support the team in defining change requirements, tracking and documentation
Provide application maintenance support (certain activities may occur after office hours)
Liaise closely with interfacing systems users and support teams on routine support issues or enhancements
Assist team in Change Approval Board and Pre-commissioning preparations
Front users in problem investigations and resolutions
Review Vendor SLA reports
Create/Update SOPs
Support transition phases from project to operations

Degree in Computer Science, Computer Engineering or equivalent.
5-7 years of relevant working expereince
Successful track record in service management, user and vendor management (good to have)
Experience in MS Windows environment & application support
Strong analytical skills and ability to work independently
Experience in healthcare industry is an added advantage
Experience in SAP FICO is an added advantage

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!!

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