Assistant Lead Analyst - Technology (Digital Platform)

Position Overview

 We are hiring a business analyst for our digital platform team to manage the ongoing and upcoming activities for Healthhub Plus.

The business analyst is expected to 

• designs and delivers system and data product solutions to improve business efficiency, productivity, and service outcomes
• initiate research and analysis of business processes, requirements, and technology needs, addressing problems or opportunities in line with organisational goals
• assess the feasibility of new systems or enhancements, ensuring alignment with strategic objectives, and promoting usability and integration across platforms
• applies analytical thinking, sees interconnections within systems, and handles complex or ambiguous issues with a structured approach
• actively engages stakeholders to reach effective, collaborative solutions

Role & Responsibilities

Business Analysis Planning & Strategy

• Develop and implement the business analysis approach, defining methodologies, tools, and techniques.
• Collaborate with PMs and BAs to define project goals, timelines, and deliverables.
• Establish governance to monitor progress, track changes, manage risks, and resolve issues.
• Perform detailed system/product analysis to identify improvement opportunities.
• Plan and execute stakeholder engagement, including defining roles, decision-making authority, and influence levels.
• Define and manage communication plans, acceptance criteria, and project scope.

Requirements Analysis & Design

• Work with stakeholders to understand business objectives and needs.
• Gather and analyse information on new or existing systems/data products, including Telehealth Remote Clinical Monitoring solutions.
• Conduct current state assessments and gap analyses to identify opportunities for improvement.
• Map and document system interactions, performance, and issues.
• Support the preparation of business cases and feasibility studies, outlining benefits, risks, and constraints.
• Document requirements and translate them into solution design specifications.

Requirements Lifecycle Management

• Maintain alignment between requirements, design, and implemented solutions, ensuring full traceability.
• Prioritise requirements and seek necessary approvals.
• Manage change requests, assessing impacts on scope, budget, and timelines.
• Coordinate with development/testing teams to ensure requirements are met and solutions are fit-for-purpose.
• Support training and adoption activities, ensuring smooth transitions for stakeholders.

Solution Evaluation

• Conduct feasibility studies for solution options, considering limitations and risks.
• Assess delivered solutions against expectations, identifying enhancements if required.
• Recommend and obtain approval for future-state solutions that maximise business value.

Additional Responsibilities

• Lead or support initiatives in Healthhub plus, including requirements gathering, solution evaluation, implementation, and post-implementation review.
• Coordinate with clinical, operational, and IT stakeholders to ensure seamless integration of remote monitoring solutions.
• Manage project timelines, budgets, and resources, providing regular progress updates to stakeholders.
• Mitigate project risks and resolve issues promptly to maintain delivery momentum.
• Ensure compliance with healthcare regulations and data privacy requirements in all Telehealth-related projects.

Requirements

• Bachelors Degree in IT or other relevant fields
• Minimum 8 years of business analyst experience in Tech
• Proficient in Microsoft Office Excel, MS SharePoint Workflow Automation, familiar with methods and tools for annual work planning and budgeting
• Knowledge of Tableau will be advantageous
• Good analytical and creative problem-solving skills with a go-getter attitude
• Well-developed written and verbal communication skills with a proven ability to cultivate relationships with a variety of stakeholders
• Effective information collation, meeting facilitation, one-on-one interactions/ observations and good documentations

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