Assistant Manager - Data Operations (NEHR)

Position Overview

This national healthcare programme consolidates and provides patient health data to serve national health needs and supports healthcare professionals to serve their patients better. The programme is part of a national healthcare ecosystem and supports the digitization and connection with other national healthcare programmes.

Role & Responsibilities

• Perform daily monitoring / check to ensure the Data Operations is smooth and Data quality is achieved for individual Licensee / Source System / Institution
• Take ownership to discuss the Operation Tickets with the corresponding Licensee / Source System / Institution
• Responsible for the Ticket Lifecyle from Creation of tickets on new Issues, until closure and ensure the activities are tracked and completed within SLA, with exceptions / deviations being escalated immediately
• Support the development and implementation of data quality frameworks, policies, and standard operating procedures for NEHR data quality
• Design and execute data quality monitoring programmes to identify, track, and resolve data quality issues across participating healthcare institutions
• Collaborate with healthcare providers, IT teams, and stakeholders to accomplish the set data quality metrics and KPIs
• Support to maintain and provide monthly assessment of data quality dashboards based on various sectors to track improvements and areas requiring attention
• Support any audits and assessments of data quality, providing required detailed reports and implement the auditors recommendations and feedback
• Should be hands on to run the Power BI, Tableau or similar Low-Code or No-Code tools and generate the reports for weekly, Monthly, Quarterly and Annual reporting
• Should be having the understanding and able to follow the prescribed Data Governance and Data Security guideline and principles

Requirements

• Bachelor's Degree in Computer Science, Information Technology or related degree
• At least 5 to 8 years’ experience in Data Analysis, Data Governance and Data Quality assessment for enterprise IT systems
• Self-motivated, driven, a good team player and strong ability to multi-task
• Excellent verbal, written communication and interpersonal skills

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