Assistant Manager - ServiceNow ITOM (Corporate IT)

Position Overview

We are seeking a skilled ServiceNow Developer with a strong focus on IT Operations Management (ITOM) and IT Asset Management (ITAM) to join our dynamic team. The ideal candidate will have over 6+ years of experience in ServiceNow development and a deep understanding of ITOM and ITAM processes. You will play a crucial role in enhancing our ServiceNow platform to streamline operations and manage IT assets effectively.

Role & Responsibilities

• Design, develop, and implement ITOM (Discovery and Service Mapping) and ITAM (SAM & HAM) solutions within the ServiceNow platform.
• Collaborate with stakeholders to gather requirements and ensure alignment with business needs.
• Configure and customize ServiceNow applications and modules, including Discovery, Asset Management, and Configuration Management Database (CMDB).
• Develop workflows, business rules, and scripts to automate processes and improve operational efficiency.
• Create new custom patterns as required for Discovery.
• Understand infrastructure components and their integration within ServiceNow.
• Integrate ServiceNow with other tools and systems using APIs and web services.
• Conduct testing and quality assurance to ensure the reliability of developed solutions.
• Provide ongoing support and troubleshooting for ServiceNow applications and services.
• Ensure compliance with ITIL best practices and organizational policies.
• Document solutions, processes, and changes for knowledge management and training purposes.
• Stay updated on ServiceNow features and enhancements to leverage new capabilities.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 6+ years of experience in ServiceNow development and administration.
• Strong expertise in ITOM and ITAM processes and best practices.
• Proficient in ServiceNow scripting languages (JavaScript, HTML, CSS) and related technologies.
• Experience with ServiceNow modules, particularly Discovery and Asset Management.
• Familiarity with ITIL framework and its application within ServiceNow.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, with the ability to work effectively with cross-functional teams.
• ServiceNow Certified Application Developer (CAD), Certified System Administrator (CSA), CIS-Discovery, CIS-HAM, and CIS-SAM certifications are a plus.

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