Assistant Manager - Transaction (Central Infra Services)

Position Overview

The Transaction Manager leads and directs the execution of very large, national, or cross-functional projects from budgeting, work planning, procurement, execution, to completion. This role partners with key stakeholders to determine project goals that align with business objectives and strategies. The manager leads and supports the conceptualization and evaluation of end-to-end solution designs and manages the product and technology roadmap for the projects. They oversee large teams or multiple teams of professionals and third-party vendors or service providers to achieve business goals related to the projects. Responsibilities include managing work plans, manpower resources, budgets, quality, compliance, risks, and issues to minimize impact on delivery and corporate outcomes.

The Transaction Manager possesses excellent leadership skills with experience managing very large and complex projects across multiple cross-functional teams. They develop and maintain trusted, strong relationships with key stakeholders and collaborate effectively with all parties. With excellent communication skills, an innovative mindset, critical thinking, agility, and resilience, the manager excels in people management by mentoring, coaching, guiding, and developing teams to meet program and corporate objectives while ensuring compliance with established processes and procedures such as the Quality Management System and HealthTech Instruction Manual.

Role & Responsibilities

Project Planning 

• Manage the workplan demands, budget & prioritisation of workplan 
• Plan, hire and optimise manpower resources to support the workplan demands
• Form team and set up the appropriate project governance structure to deliver the workplan demands
• Advise and  guide the project teams on project management best practices and  ensure the right framework, templates, tools and systems are used to deliver each project to achieve the scope, budget and deadlines objectives as well as compliance to the Quality Management System and HealthTech Instruction Manual
• Provide expert advice, review and approve deliverables such as procurement plan, solution design, integrated project plan, scope,  budget,  cost reasonableness, schedule, dependency, resources  to ensure the projects are able to meet the business objectives and strategies.
• Define the expectations for periodic and milestone reviews including status reports, project issue & risk identification, mitigation/actions etc to ensure successful project implementation 

Project Implementation
• Conduct regular review of project status to ensure project progress as planned and detect any risks in schedule slippage or scope creep early, and provide guidance for mitigations/prevention 
• Guide team in complex problem resolution and develop corrective actions 
• Oversee and ensure all the project deliverables are delivered in acordance to the agreed scope, budget, timeline and meet the quality objectives 
• Develop, and maintain a trusted and strong relationship with key stakeholders, especially project sponsors, and manage their expectations and gain agreement towards achieving project objectives, and achieve a win-win outcome for all parties 
• Guide and support team in resolving stakeholder's escalations and make sound trade-off decisions without compromising quality and project objectives 
• Manage and escalate key issues to the senior management or stakeholders for immediate attention

Requirements

• Degree in Computer Science or relevant field
• Minimum 7 years of IT experience with 3 years of IT infrastructure transition project management experience
• Experience in managing transition of at least one project of equivalent size and complexity
• Preferably be equipped with relevant certifications such as PMP, CITPM, ITIL or equivalent
• Solid background in stakeholder managament
• Good analytical, problem-solving, and communication skills
• Innovative, proactive, and capable of working independently while collaborating with teams

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