Assistant Systems Engineer - IAM (Central Infra Services)

Position Overview

The Systems Engineer supports Identity & Access Management to drive governance controls, reporting, monitoring, and processes around identity lifecycle management, access management, and recertification, including vendor management. The engineer collects and documents contextual information based on established practices and supports the preparation and publishing of security advisories. The engineer assists with the analysis of IAM/security-related information and events, escalation of incidents for validation and remediation. The engineer is required to be on standby with on-call availability with varied shifts including nights, weekends, and holidays. The engineer is alert and vigilant in performing monitoring activities and is able to analyze and resolve security-related issues critically. The engineer communicates clearly in interactions with others and coordinates effectively with the team to perform security operations. 

Role & Responsibilities

Maintain security operations 
• Assist with the implementation of agreed security system changes and maintenance routines 
• Assist with implementation of new security programs 
• Assist with implementation of audit log reviews  
• Support the development of reports and SOPs on IAM matters 
• Support the alignment of security systems with established service agreement standards 
• Support the implementation of new enterprise security architecture, technologies and enhancements
• Support the implementation of automation enhancements on account management
• Support the monitoring needs of automation addressing failures requiring manual intervention
• Support the submission of tickets related to report automation failures 
• Support the submission of tickets related to the creation, modification and deletion of administrator accesses in the applications 
• Support the generation and extraction of reports related to account management
• Support the management of the deliverables of vendors related to account management 

Respond to queries 
• Support live response to internal and external audits on access right related areas and IAM related security issues 
• Support investigation of security breaches such as Segregation of Duties violations related to access & privileges
• Support the resolution of security related and account management issues 
• Support the simulation of user problems to identify security system drawbacks 
• Recommend security system modifications to reduce user problems

Facilitate compliance
• Assist with the implementation security policies, procedures and programs 
• Educate users on the security standards and practices 
• Identify improvement areas to existing security policies and procedures 
• Ensure that the Operational SLAs are met as per the guidelines
• Think always from the security & audit perspective and take actions accordingly related to IAM
• Deliver user training
• Ensure thorough review of the artefacts provided by the administrators as evidence to audit
• Identify fictitious accounts created in the absence of an approved request
• Identify incorrect provisioning by the administrators against the approved request
• Identify untimely revocations of terminated users account performed by the administrators

Optimize security system performance
• Support piloting of new tools, technologies, and processes as well as installation of hardware and software 
• Support security system testing and ongoing optimization or changes such as scheduled upgrades and updates 
• Maintain documentation of all optimization activities 
• Suggest improvements to operational processes, procedure manuals, and documentation
• Participate in process improvements and initiatives to enhance operational processes increasing user satisfaction on service delivery

Requirements

• Diploma / Degree in Computer Systems or relevant field
• Familiarity or knowledge with database
• Good analytical, problem-solving, and communication skills
• Innovative, proactive, and capable of working independently while collaborating with teams

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