Assoc Business Analyst - EQMS (Backroom Project Delivery)

The Business Analyst develops and designs system/data product solutions, tests the performance and usability of systems/data product and prepares user training documentation. He/She handles situations which may require broad research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. He/She acts as a liaison between system users and technical staff to address questions and issues.

He/She possesses an analytical mind, and is able to see interconnections with system solutions and usability. He/She adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his/her perspectives to arrive at effective solutions.

He/She is open-minded and innovative in exploring new and alternative solutions to optimise systems. He/She is able to engage and support others in the team, and readily put forth his/her ideas in a clear and compelling manner.

Critical Work Functions and Key Tasks

Identify business needs

• Document needs and objectives, current operational procedures, issues

• Develop detailed user requirement documents

• Prioritise requests from multiple sources

• Propose prioritisation of user requests

Analyse systems

• Analyse systems/data products and processes to identify enhancement opportunities

•Guide documentation of specifications and interfaces between systems/data products

• Identify system/data products deficiencies and performance gaps

• Support the review of existing business processes to identify opportunities

Develop solutions

• Identify options for resolution of system gaps

• Align system design with the needs of the users

• Prepare solution design specifications

• Support the preparation of solution proposals

• Advocate technical compatibility and user satisfaction

• Conduct change impact analysis

• Document system enhancements and detailed specifications

Manage project implementation

• Develop test plans and test cases

• Prepare test data to satisfy user acceptance test scenarios

• Document post-test evidence of expected results or defects

• Work with relevant stakeholders on user acceptance testing

• Support Planning of project timelines and resources needed

• Apply project management tools and processes to ensure project is cost-effective

• Prepare project status reports for stakeholders

• Follow best practices and frameworks for project implementation

• Schedule activities to drive deliverables toward meeting the overall project plan

• Work with users, technical staff and management to determine and resolve issues associated with project implementation

• Review work at critical milestones with team leader or sponsor to maintain their commitment and support

• Provide timely and accurate project progress information