Assoc Business Change Manager (Business Change & Adoption)

Position Overview

The NGEMR / Epic Principal Trainer will be responsible for designing, developing, and delivering training programs for trainers, end-users and super-users. This role is critical to the success of the Epic implementation, ensuring that staff are proficient in using Epic applications aligned with organisational workflows. The Principal Trainer will collaborate closely with Application Analysts, operational leaders, and subject matter experts to create effective, role-based training content and maintain the training environment.

Role & Responsibilities

• Develop and maintain Epic training curriculum, lesson plans, and instructional materials tailored to user roles
• Deliver training to trainers, super-users and end-users via classroom, virtual sessions, and asynchronous formats (e.g., job aids, e-learning)
• Build and maintain the Epic training environment, ensuring it reflects production workflows
• Participate in workflow design and system build to gain deep understanding of application functionality
• Credential and support trainers through “train-the-trainer” programs
• Participate in and support change management/user readiness activities
• Provide go-live and post-go-live support, including at-the-elbow assistance and refresher training
• Collaborate with stakeholders to assess training effectiveness and continuously improve content
• Stay updated with current Epic updates and best practices in adult learning and instructional design

Requirements

• Diploma or Bachelor’s Degree in healthcare, education, IT, or related field
• At least 3–5 years of experience in healthcare operations or IT
• Strong communication, presentation, and facilitation skills with active listening
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Obtaining and passing Epic certification in one or more applications will be required upon joining
• Certification in any of the following Epic application will be preferred: 

·       ASAP

·       Cadence/Patient Access

·       EpicCare Ambulatory

·       Epic Training Environment Build

·       Healthy Planet/Population Health

·       HIM

·       Inpatient Orders

·       Radiant

·       Specialty Apps (e.g. Bones, Dermatology, Kaleidoscope, Wisdom)

·       Willow Ambulatory

·       Willow Inpatient

·       Willow Inventory

• Experience with NGEMR/Epic, adult education, instructional design and clinical training would be an added advantage

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