Assoc EUC Engineer - Proj mgt (Cluster Office)

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Date: 30 Oct 2025

Location: SG

Company: Synapxe

Position Overview

The Assoc EUC Engineer provides technical support, troubleshoots and resolves simple technical issues, and responds to help requests. He/She identifies and escalates simple issues to a higher level position. He/She installs computer hardware, repairs software and runs diagnostic programs. He/She documents service repairs and trains users as needed. He/She generates routine reports in the required format and develops an understanding of business needs or technical requirements.

He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He/She displays willingness to learn and is committed to provide service level excellence in everything that he/she does. He/She is able to articulate effectively and works well within a team.

Role & Responsibilities

BAU Support:

  • Diagnosing and resolving hardware, software, and network issues for end-users. 
  • VIP support
  • Level 3 support and handle vendor IT team.
  • Enhance on the BAU gaps with automation methodologies.

System Management:

  • Maintaining and optimizing end-user devices, including computers, laptops, and mobile devices. 
  • Periodical system support such as patching.
  • Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption.

Software Deployment and Management:

  • Installing, configuring, and updating software applications used by end-users. 

Security and Compliance:

  • Ensuring the security of end-user devices and data, implementing security policies and best practices. 

Project Implementation:

  • Participating in projects related to end-user computing, such as deploying new technologies or migrating to new platforms. 
  • Liaise closely with vendors in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
  • Proper keep tracks all projects schedule to ensure project on track.

Reporting and Documentation:

  • Creating and maintaining documentation related to end-user computing, including knowledge base articles and procedures. 
  • Provide monthly report and ensure all data accuracy
  • Monthly presentation to stake holders

MDM Administration & Support

  • Administer and maintain MDM platforms (e.g., Microsoft Intune,  Jamf).
  • Configure and enforce device compliance policies, security settings, and application deployment.
  • Manage device enrollment (Supervised and Managed modes), provisioning, and de-provisioning.
  • Monitor MDM dashboards and generate reports on device compliance and health.

Mobility Deployment

  • Coordinate large-scale mobile device rollouts across clusters/agencies.
  • Ensure client installation and configuration on mobile endpoints.
  • Work with vendors and internal teams to ensure timely deployment and support.
  • Provide Level 2/3 support for mobile device issues, including OS updates, app issues, and connectivity.

Security & Compliance

  • Enforce mobile security policies (e.g., encryption, remote wipe, lost mode).
  • Support audit and compliance requirements related to mobile device usage.
  • Maintain documentation for MDM configurations, SOPs, and deployment guides.

Stakeholder Engagement

  • Liaise with business units to understand mobility needs and provide technical guidance.
  • Conduct training and onboarding sessions for end-users on mobile device usage and policies.
  • Collaborate with cybersecurity, network, and application teams for integrated mobility solutions.

Requirements

  • Degree in Computer Science/ equivalent with at least 5 years of experience in Proj management and Mobility Solution.
  • Proficiency in project management tools (MS Project, Gantt Chart).
  • Experience in budgeting, scheduling, and resource management.
  • Ability to manage multiple projects simultaneously.
  • Collaborate with Business Unit, SME and vendors to align MDM with organizational needs and application integration.
  • Provide user support and training for System Go-Live.
  • Able to commit 24/7 standby as required.
  • Comfortable to travel to different institutions within the cluster.

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