Assoc Systems Engineer - Windows, VMware (CES)

Position Overview

The Associate Systems Support Engineer undertakes complex projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems. Able to apply highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of system performance. Implements system improvements and instructs other IT staff in the resolution of most complex issues.

Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents. Works in a team setting and is proficient in Infrastructure systems and Network related tools and techniques required by the organisation. Familiar with the relevant platforms on which the database is deployed on. 

Role & Responsibilities

Oversee service level agreements and service improvements
• Manage the development of service-level objectives and targets
• Monitor service-level objectives to ensure that requirements are met or exceeded
• Develop client satisfaction metrics and service procedures
• Propose recommendations to improve performance and client satisfaction
Design and develop new systems
• Develop new systems in accordance with business analysis and systems requirements
• Design security and integrity controls
• Install, modify, implement and maintain systems
• Define the system maintenance procedures
• Analyse the use of new systems to identify enhancement needs
• Conduct user acceptance tests for the newly deployed systems
• Lead research initiatives for the development of advanced and automated approaches for system administration
• Interpret internal or external business issues and recommends solutions and/or best practices
• Provide technical advice on installation, setup, configuration of systems
Optimise systems performance
• Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Conduct system audits and upgrades
• Develop automated processes to define, measure, and report on service quality, stability and capacity
• Analyse system requirements and performance to optimise the use of network operating systems
• Schedule installations and upgrades in accordance with organisational policies, procedures and protocols
Resolve system-related incidents
• Conduct risk assessments of systems
• Investigate cause of systems issues and resolve issues to ensure uninterrupted operations
• Resolve escalated system-related issues to identify root cause and potential solutions
Team Management
• Manage team operations, including budgeting, work allocation, and staffing.
• Establish clear goals and accountability for team members.
Security and Compliance
• Ensure systems meet top security standards and comply with regulations.
• Conduct security audits and implement corrective actions.
Vendor Management
• Ensure projects adhere to governance principles and standards.
• Manage vendor relationships and resolve high-impact conflicts.
• Track program performance to meet delivery objectives.
• Engage with key stakeholders and manage budgets.

Requirements

• Degree in Computer Science, Engineering, or a related field is required.
• An MCSE certification is preferred, and knowledge of ITSM will be an added advantage.
• An ITIL Foundation Certification is also desirable.
• 1-2 years of experience in data center operations, particularly with Wintel systems and network technology, along with solid expertise in server virtualization technologies like VMware. 
• Familiarity with Cisco technology is a plus.
  Strong communication skills are essential for engaging with stakeholders at all levels.
• Experience with healthcare applications is preferred.
• The role requires availability for 24x7 shifts or other hours as determined by team management.
• Relevant vendor-specific certifications (e.g., Cisco, Microsoft, Oracle, RedHat, etc.) are beneficial.
• Able to quickly troubleshoot and identify the rootcause of the issue, evaluate it and develop a solution in collaboration with the team. 
• 1 year contract

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