Associate Cloud Engineer - Automation(CPE)

Position Overview

The Assoc Cloud Engineer deploys and configures solutions in the cloud. He/She automates cloud operations, develops infrastructure automation scripts and participates in the continuous improvement of cloud solutions. He/She participates in the specification, setup and runs Proof of Concepts (PoC) and demonstrations. He/She defines and deploys monitoring, metrics, and logging systems. He/She administers and maintains servers across virtual platforms and leverages open source solutions to automate tasks. He/She creates and improves procedures and authors technical documentation to enable self-service for most operational tasks.

He/She is meticulous in his/her approach, possesses inventiveness and attention to detail that aids in the development of solutions. He/She has the ability to understand the business requirements and propose affordable and feasible solutions.

Role & Responsibilities

•    Design, configure, and implement Jira ITSM forms
•    Develop and maintain custom workflows, business rules and groovy scripts
•    Implement ITIL-aligned processes for incident, problem, change, request and CMDB
•    Collaborate with stakeholders to translate functional requirements into effective technical designs
•    Develop and maintain Ansible playbook for infrastructure automation
•    Build REST API integrations with internal systems to enable seamless end-to-end automation
•    Support platform upgrades, patch management, and ensure optimal performance and availability

Requirements

• Diploma/Degree in computer science or related IT discipline, or equivalent experience
• ITIL v3/v4 certification or equivalent experience in IT service management
• Openness to feedback and a commitment to continuous learning and skill development
• Basic knowledge of Windows Server and experience with Red Hat Enterprise Linux (RHEL) system administration
• Familiarity with programming/scripting languages such as Python, PowerShell, or Bash
• Understanding of Agile methodologies
• Strong written and verbal communication skills for effective user engagement
• Strong analytical and problem-solving skills to address technical challenges
• Experience in cross-functional teams or projects is advantageous
• Familiarity with AWS Cloud is a plus but not mandatory

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