Associate Systems Engineer (CES)

Position Overview

The Data Centre Operator provides data centre systems maintenance and monitoring service and basic support in data centre equipment installation. He/She monitors data volume, maintains internal documentation, and performs independent troubleshooting of recurring issues whenever required.

Role & Responsibilities

Support data centre operations

• Assist in He/she is inquisitive and displays a positive attitude when facing obstacles. He/she follows a logical process when making decisions. He/she is also able to communicate effectively and works well in a team.
• He/she displays willingness to learn and is committed to provide service level excellence in everything that he/she does. handling all day-to-day operational data centre monitoring activities
• Assist with management and tracking of assets and the generation of reports
• Support planned maintenance events, system backup processes and disaster recovery drills
• Perform physical visitor access request into data center.
• Perform physical equipment movement request in or out of data center. Manage inventory movements with all necessary approvals and checking that it matches with request.
• Health monitoring of systems via NOC dashboards using monitoring tools.
• Escalate issue to relevant parties based on SOP and escalation matrix.
• Reports generation (daily/weekly/monthly).
• Monitor patching notification email that is send out to the system custodian.
• Daily checking of logs to prepare for audit: visitor log, keypress log, staging, storage, DC item log and inventory movements.
• Weekly checking of logs to prepare for audit: CCTV and degauss logs.
• Perform any other task assigned that is related to job requirements

Support incident resolution 

• React to alerts/alarms
• Support problem/issue identification and resolution
• Escalate problems/issues
• Diagnose problem source through discussions with users
• Support implementation of preventive solutions
• Guide staff to resolve basic and routine problems
• Develop supporting documentation of all activities to ensure accurate and sufficient information for maintenance and troubleshooting

Requirements

• Minimum Diploma in any related course
• At least 1-2 years of related experience
• Able to work in 24 x 7 data center on varied 12 hours shifts including nights, weekends, and holidays.
• Inquisitive and displays a positive attitude when facing obstacles. He/she follows a logical process when making decisions. He/she is also able to communicate effectively and works well in a team.
• Willingness to learn and is committed to provide service level excellence in everything that he/she does.
• Proficiency in Microsoft office

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