Associate Systems Engineer - SAP Project Management (CII)

Position Overview

The System Engineer undertakes complex projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of system performance. He/She implements system improvements and instructs other IT staff in the resolution of most complex issues. He/She is required to be on standby with on-call availability including nights, weekends and holidays to resolve systems related incidents. He/She works in a team setting and is proficient in Infrastructure systems and Network related tools and techniques required by the organisation. He/She also oversees all aspects of assigned project throughout project lifecycles to ensure completion within the defined scope, quality, time and cost constraints.

The System Engineer is able to communicate effectively and displays high service level standards. He/She is confident and decisive in leading projects, overseeing the completion and integration of inter-dependent projects and parts.

Role & Responsibilities

Project Management
• Manage multiple projects and responsible for the execution from planning to initiation to completion
• Determine project goals to ensure the project supports business and security objectives and strategies
• Develop project plans which include requirements, scope, deliverables, resources, budget and schedules
• Track project deliverables and ensure projects are completed within budget, schedules and quality standards

Oversee service level agreements and service improvements
• Manage the development of service-level objectives and targets
• Monitor service-level objectives to ensure that requirements are met or exceeded
• Develop client satisfaction metrics and service procedures
• Propose recommendations to improve performance and client satisfaction

Optimise systems performance
• Explore opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Conduct system audits and upgrades
• Develop automated processes to define, measure, and report on service quality, stability and capacity
• Analyse system requirements and performance to optimise the use of network operating systems
• Schedule installations and upgrades in accordance with organisational policies, procedures and protocols

Resolve system-related incidents
• Conduct risk assessments of systems
• Investigate cause of systems issues and resolve issues to ensure uninterrupted operations
• Resolve escalated system-related issues to identify root cause and potential solutions

Security and Compliance
• Ensure systems meet top security standards and comply with regulations.
• Conduct security audits and implement corrective actions.

Vendor Management
• Ensure projects adhere to governance principles and standards.
• Manage vendor relationships and resolve high-impact conflicts.
• Track program performance to meet delivery objectives.
• Engage with key stakeholders and manage budgets.​

Requirements

• Bachelor of Computer Science or equivalent
• At least 5-6 years of experience in the relevant field
• SAP Basis experience and/or experienced in SAP RISE migration and operations.
• ITIL Foundation Certification
• Experienced in system setup, administrations and support.
• Able to manage vendor and engage the different stakeholders related to different requests
• Good Technical knowledge to be able give advice to system design eg . on integration of infra components
• Experience handling Infra program/ project management
• Understanding of security compliance
• Excellent vendor and stakeholder management  
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