Associate Systems Engineer - Wintel (Cluster Infra Services)

Position Overview

The Associate Systems Support Engineer performs routine systems administration related activities. This role ensures systems operate in a manner that meets business needs and that system improvements are successfully implemented. Also this role assists with implementing remedial actions in the event of system failures/breakdowns. The candidate needs to maximise service uptime, maintain system backups, manage service licensing and maintain security standards. This role is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents. The role works in a team setting and must be proficient in infrastructure systems and network-related tools and techniques required by the organisation. The candidate should also be familiar with the relevant platforms on which the database is deployed on. The Associate Systems Support Engineer is able to quickly and effectively solve issues as they arise. The candidate must be able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. The candidate must be able to communicate effectively and displays high service level standards.

Role & Responsibilities

Oversee service level agreements and service improvements

• Assist in developing service-level objectives and targets
• Maintain log of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

Design and develop new systems

• Assist with the development of new systems in accordance with business needs and systems requirements
• Implement systems security and integrity controls
• Assist with new system testing and implementation procedures
• Assist with piloting of new tools, technologies, and/or processesAssist with user acceptance tests for the newly deployed systems
• Perform system upgrades
• Manage administration of user groups
• Maintain documentation on current systems set-up and standard operating procedures
• Implement plans to make systems available to users in a shared, secure and controlled manner for easy adoption

Optimise systems performance

• Carry out optimisation of system components, updates and upgrades
• Conduct technical research for software and hardware upgrades
• Maintain documentation of all conducted system optimisation activities
• Track key operational metrics, performance, utilisation, throughput and capacity
• Collate performance and data usage statistics for capacity planning and reporting

Resolve system-related incidents

• Identify and resolve system-related issues
• Escalated unresolved system-related issues

Security and Compliance 

• Ensure systems meet top security standards and comply with regulations
• Conduct security audits and implement corrective actions

Requirements

• Minimum Diploma holder in IT or equivalent
• Minimum 2 years of relevant working experience in IT
• Knowledge in Windows 2019 and 2022
• Understanding of File and Print Services and system backup experience is an advantage 

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