Business Analyst (NGEMR)

Position Overview

The Next Generation Electronic Medical Records (NGEMR) is one of the three major healthcare programmes that Singapore has embarked on to transform care delivery in Singapore.

As a single unified electronic medical record (EMR) across the National University Health Systems (NUHS) and National Healthcare Group (NHG), NGEMR enhances care management and delivery, while empowering patients. It records the entire patient journey across different care settings, enabling patient-centric care and seamless care transition. NGEMR also supports clinical decision with its intelligent alerts and data analytical capabilities. The aggregation of data translates to insights for medical education, research and population management to achieve better health outcomes.

Role & Responsibilities

• Conduct user requirement gathering for new systems and/or enhancements to existing systems/solutions
• Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems
• Perform documentation of requirements and new process/workflows for the developed solutions
• Perform functional analysis of new systems and enhancements to existing systems
• Involvement in the various testing phases prior to implementation, including but not limited to developing test plans and cases, conducting testing and verifying test results and following up on issues to resolution
• Plan and coordinate end-user training for any system implementations or enhancements
• Liaise closely with business users and build good rapport particularly in the area of defining IT processes, organizations and workflow relationships to complement the solution
• Support the team in defining project requirements, tracking and documentation of project progress with respect to time, resources, budget and demonstrated results
• Identify, facilitate and ensure cross functional resource support for projects.
• Provide 24/7 primary application maintenance support
• Participate and support Request for Proposal (RFP) for projects with the Manager.
• Assist in yearly audit of IT system, including providing findings to Auditor and re-documenting or creating new SOP documents

Requirements

• Minimum 3 years of experience in developing, implementing and maintaining IT systems
• Successful track record in project management, user and vendor management
• Experience in MS Windows environment & application support
• Experience in Database management systems (SQL, Oracle)
• Strong analytical skills and ability to work independently
• Experience in healthcare industry is an added advantage
• Degree in Computer Science, Computer Engineering or equivalent
• Preferably to have 2-3 years of IT compliance system audit experience

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