Business Analyst - Architect (CAO)

Position Overview

The business architect’s focus is to provide services that:
● Identify processes to operationalise the business operating models.
● Create business architecture deliverables that identify business outcomes, explore implications, impacts and risks.
● Align business and IT.
 

Role & Responsibilities

To deliver these services, the business architect builds strong relationships with business and IT leads.

Scope of Activities

The business architect demonstrates competencies across three key dimensions:

1. Facilitates Business and Operating Model Design
● Works with business users to help describe and understand their business and operating models by making the business model clear and explicit.
● Analyse and document current business processes and workflows.
● Build out the story building blocks by asking and answering key business and operating model questions.
● Ensures the business and operating models fit together by showing the interdependencies between components, and that the business model story makes sense.
● Seeks ways to enable business capabilities, value streams and business processes.
● Recommend improvements to enhance efficiency, effectiveness, and alignment with business goals.

2. Aligns Business and IT
● Helps business units and lines of business executives with design thinking, business modeling, and operating model design.

3. Forges Customer Centricity
● Keeps business and IT service managers and service teams aware of key LOB customer issues, identifying and supporting the resolution of potential problems and conflicts.
● Constructs business capabilities models, value stream models, business process models, customer journey maps, and other critical and relevant business architecture deliverables to help service managers and service owners make investment and change decisions in the service life cycle.
 

Requirements

Requirements / Qualifications:

● Bachelor's degree in business, information systems or related discipline, or equivalent and extensive related project experience.
● Three or more years of business experience with a direct responsibility for business analysis/analytics, business architecture and/or program management.
● Three or more years of solution architecture experience covering both business and technology architecture solutions, including services and capabilities.

Competencies
● Knowledge and understanding of different types of business and operating models (existing, new, emerging and hybrid).
● Knowledge in all aspects of designing and constructing business capabilities, value streams, business processes, and organisational structures.
● Knowledge of business process management and workflow.
● Knowledge of regulatory requirements, governance frameworks, and compliance standards relevant to the healthcare industry.
● Strong anticipatory, statistical and information analysis skills (good to have)
● Strong Analytical capabilities to assess business requirements, identify gaps, and recommend solutions.

Characteristics
● Able to communicate and persuade — both business and peers. Uses the language of business users.
● Highly collaborative and supportive of business.
● Displays intellectual curiosity and integrity, while respecting responsibility.
● Motivated by long-term results and achieving targeted business outcomes.
 

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