Business Analyst - BAU (eFC/eForms)

Position Overview

The Business Analyst develops and designs system/data product  solutions with the purpose of improving business efficiency and productivity. He/She initiates the study and research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. He/She analyses the feasibility of new systems and/or enhancements to existing systems.

He/She possesses an analytical mind, and is able to see interconnections with system solutions and usability. He adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his/her perspectives to arrive at effective solutions.

Role & Responsibilities

Identify business needs

• Document needs and objectives, current operational procedures, issues
• Develop detailed user requirement documents
• Prioritise requests from multiple sources
• Propose prioritisation of user requests

Analyse systems

• Analyse systems/data products and processes to identify enhancement opportunities
• Guide documentation of specifications and interfaces between systems/data products
• identify system/data products deficiencies and performance gaps

Develop solutions

• Identify options for resolution of system gaps
• Align system design with the needs of the users
• Prepare solution design specifications
• Support the preparation of solution proposals
• Advocate technical compatibility and user satisfaction
• Conduct change impact analysis
• Document system enhancements and detailed specifications

Manage project implementation

• Develop test plans and test cases
• Prepare test data to satisfy user acceptance test scenarios
• Document post-test evidence of expected results or defects
• Implement a new system/data products
• Support Planning of project timelines and resources needed
• Apply project management tools and processes to ensure project is cost-effective
• Prepare project status reports for stakeholders
• Follow best practices and frameworks for project implementation

Vendor Management is an added advantage

Requirements

• Minimum 8 years of experience in developing, implementing and maintaining IT systems.
• Successful record of accomplishment in project management, user and vendor management and as a project lead for small to mid-scale projects.
• Strong communications skills – written and oral.
• Strong leadership and analytical skills and ability to work independently.
• Experience in healthcare industry is an added advantage.

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