Business Analyst - Cloud and Application Maintenance (Cluster Office)

Position Overview

The Business Analyst develops and designs system/data product  solutions with the purpose of improving business efficiency and productivity. He/She initiates the study and research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. He/She analyses the feasibility of new systems and/or enhancements to existing systems.

Role & Responsibilities

• To manage & optimize the performance, availability, and security of application containers hosted on cloud platforms, as well as assess new capabilities and advice stakeholders to optimize their workloads.
• To automate and improve the process of software delivery to enhance collaboration and communication between application implementation and IT operations.

1) Application Maintenance

• Coordinate & execute application releases, considering dependencies, timelines & business objectives.
• Identify & manage risks associated with the releases, ensuring that releases are rolled out smoothly & coordinate rollback procedures if necessary.
• Optimize system performance and scalability, ensuring that applications’ containers can handle varying workloads and implementing monitoring, incident response & reliability best practices.
• Evaluate, select & integrate services or tools (e.g. AppStream) to enhance the efficiency & security of client services.

2) Cloud Service

• Collaborate with business to plan & manage budgets for cloud resources.
• Work closely with security specialists and compliance officers to identify and address potential security risks associated with the deployment and operation of application containers.
• Provision, configure & manage cloud infrastructure components such as virtual machines, storage & networking, including implementing automation scripts/tools to streamline KTLO operations & track the health/performance of cloud resources.
• Optimize application containers or virtual machines in a scalable manner, considering factors like load balancing, resource utilization & auto-scaling mechanisms.

Requirements

• The candidate should have 3-5 years of relevant experience in cloud technologies, ideally in AWS cloud and a degree in IT or any related discipline.
• He/She should possess strong communication and collaboration skills in order to work closely with multiple teams across the organization.
• In addition, he should have a passion for security and a strong desire to continuously improve so as to deliver greater value to stakeholders.

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