Business Analyst - Cluster Office (M-2024-1811)

Position Overview

We are seeking for a highly driven candidate to be part of our cluster office. This role reports to the Institution Lead and is required to work closely with institution stakeholders, CIO Office, Synapxe Program Team, Institution Optech Team, IT service suppliers, and external collaborators/partners.

Role & Responsibilities

Identify business needs:

• Liaise with stakeholders to identify business needs
• Conduct in-depth analysis of the business requirements specifications and feasibility studies on possible solutions
• Support the development of business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks

Analyse business processes:

• Support the review of existing business processes to identify opportunities
• Develop alternative solutions to streamline processes
• Evaluate the viability and feasibility of possible improvements to processes
• Support the development of recommendations to increase efficiency of processes
• Develop reports and strategic analysis of business processes

Translate business requirements into technical specification:

• Determine optimal means of meeting needs and requirements
• Translate business requirements and user needs into functional specifications
• Collaborate with developers to ensure requirements are incorporated into system design
• Function as the liaison between users and technical staff throughout the solution implementation cycle
• Work with relevant stakeholders on user acceptance testing
• Verify that business requirements are incorporated into the design
• Manage risks associated with solution integration

Facilitate change management:

• Support the development of change management plans
• Develop technical documentation and training materials
• Conduct user training to facilitate adoption of new systems
• Act as a point of contact for users regarding complex queries

Manage projects:

• Schedule activities to drive deliverables toward meeting the overall project plan
• Work with users, technical staff and management to determine and resolve issues associated with project implementation
• Review work at critical milestones with team leader or sponsor to maintain their commitment and support
• Provide timely and accurate project progress information
   

Requirements

• Bachelor Degree in Computer Science, Information Systems or related discipline.
• At least 5-6 years experience in relevant working experience as an IT Project Manager.
• Possess strong analytical skills and keen ability to manage difficult situations.
• Strong interpersonal skills with the ability to work with different groups of stakeholders.
• Excellent written, verbal communication and presentation skills.
• Highly driven and proactive mindset.
• Team player and self-starter able to work independently with minimal supervision.
• Basic infrastructure knowledge (servers, network and end-user computing devices).
• Experience in the healthcare industry is an added advantage.

Apply Now

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