Business Analyst - Cluster Office (M-2024-1848)

Position Overview

The successful candidate will join the Campus Development team and primary responsibilities is to support the delivery of IT solutions for the  various healthcare institutions. This includes programme oversight, planning, budgeting, supporting solution implementation, etc. To succeed, the candidate must effectively engage and communicate with individuals from diverse background and across various roles.

Role & Responsibilities

Programme Management:

• Oversight of the IT programme, track the projects’ progress to ensure projects are on track and aligned with overall IT programme timeline.
• Identify, track and manage the risks, assumptions, issues and dependencies for the overall IT programme.
• Coordinate activities among different projects and supporting the system integration between Synapxe managed system and cluster managed system.

 Work Plan and Budgeting:

• Work with relevant parties (delivery teams, vendors, ops users, etc) to plan and budget the decommissioning of application systems that the hospital will no longer use.
• Work with relevant parties (delivery teams, vendors, ops users, etc) to plan and budget the decanting of hospital services / facilities (wards/beds/clinics/etc) within application systems.
• Work with relevant parties (delivery teams, vendors, ops users, etc) to plan, budget for application systems in the commissioning of new hospital services / facilities (wards/beds/clinics/etc).
• Collate business requirements of cluster stakeholders, including working with delivery teams for solution review board submissions, ITQ/RFP submissions, and approval papers.
• Work with delivery teams to obtain the costings, including review the cost reasonableness.
•  Work with relevant parties (vendors, delivery teams, MOH, etc) to advise users on adoption of technologies/systems/national initiatives.

Project Delivery:

• Work with relevant parties (delivery teams, vendors, ops users, etc) to procure, perform installation, setup, testing and full-dress rehearsals of application systems for the commissioning of new hospital services / facilities (wards/beds/clinics/etc).
• Facilitate and participate in cluster / institution workflow study, workgroup discussion to provide IT advice, including driving National IT initiatives adoption.
• Plan and track the required activities for IT readiness, deployment, and implementation.
• Tracking of key performance indicators for institution / cluster projects such as timely project delivery, quality of systems delivered, user satisfaction of systems delivered, etc.
• Management and reporting of project development, maintenance and support activities.
• Support users in user acceptance testing (UAT), and system integration testing between different systems.
• Work with users and delivery teams to resolve IT issues and timely resolution / implementation.
• Ensure IT systems and implementation adhere to the MOH’s HIM policies, standards, and guidelines. Supporting the Security risk Assessment and Solution Review Board (SRB) approval for projects.
• Support the activities for operation transition, business continuity planning (BCP), full dress rehearsal and hospital go-live.

Others:

• Perform a secretariat role for the Campus Development meetings.
• Prepare and present the required materials for relevant forums in the institution/cluster (eg. IT committees, management meetings, hospital steering comm meetings, MOH meetings, etc)
• Support and manage ad-hoc IT requests from institution/cluster, IT issues resolution etc.
• Support audit requests as raised from internal / external audits.
• Undertake any requests as directed and in alignment with organization objectives and goals.

Requirements

• Bachelor Degree in Computer Science or equivalent (IT related field preferred)
• Strong experience in project management
• Excellent problem solving skills (including troubleshooting in IT related context).
• Excellent written/communication and interpersonal skill
• Strong organisational and customer service skills
• Able to lead and work with cross functional teams

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