Business Analyst - IT Operations (Cluster Office)

Position Overview

The Busines  Analyst provides analytical support for the development of technology solutions that meet business needs. He/She partners with stakeholders to identify, clarify, and document business requirements. He/She assists with the assessment of the viability and effectiveness of solution options that can meet business needs. He/She facilitates communication between business and technology teams. 

He/She has a passion for learning and is comfortable exploring and analysing data. He/She also adopts a structured and systematic approach to analysing business processes and solving problems.

Role & Responsibilities

Critical Work Functions and Key Tasks 

Business Analysis Planning & Strategy

• Assist the BA leads in the planning of business analysis approach by defining the methods, techniques and tools to be used for business analysis
• Prepare governance deliverables to track status, risks, changes and issues pertaining to day-to-day management of all functional areas of system/data product analysis
• Contribute in the preparation of the stakeholder communication plan

Requirements Analysis & Design

• Liaise with internal and/or external stakeholders to identify system/data products requirements
• Provide analysis to support the development of business cases
• Support user requirement analysis through information collection
• Support the analysis of business requirements and feasibility studies of possible solutions
• Prepare requirements specifications and solution proposals
• Contribute to the identification of a range of solution options

Requirements Lifecycle Management

• Prepare Requirements Traceability Matrix
• Collaborate with developers to ensure requirements are incorporated into system design and implementation
• Function as the liaison between users and technical staff throughout the solution implementation cycle
• Contribute to identification of solution change risks
• Prepare training materials and conduct user training to facilitate adoption of new systems, where necessary
• Facilitate System Integration Testing by coordinating the development teams of various integrations
• Work with relevant stakeholders on user acceptance testing 
• Validate test results ensuring they are in alignment with the requirements and achieving desired outcomes
• Support the development of test cases and test data, where necessary
• Carry out testing including SIT, UAT, pre-go live and post go live testing to ensure that the IT solution is built in accordance to the requirements, where necessary

Solution Evaluation

• Assist in the assessment of solution options for suitability
• Contribute in the formulation of solution recommendation
• Evaluate the ability of an existing system/data products to support proposed changes

Requirements

·At least 6-8 years of relevant hands-on experience in project management.

·Successful track record in project management, user and vendor management and as a Project Manager for mid scale projects.

·Possess good verbal and written communication, analytical and conflict resolution skills as well as an effective team player.

·Excellent customer service mindset, able to motivate, lead a team and work with multiple functional teams

·Degree in Computer Science, Computer Engineering or equivalent

·Experience in healthcare industry or public sector IT programmes and projects is an added advantage.

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