Business Analyst - IT Operations (Cluster Office)

Position Overview

The Business Analyst develops and designs system/data product  solutions with the purpose of improving business efficiency and productivity. He/She initiates the study and research of client business processes and requirements, information technology requirements, procedures or problems according to business needs. He/She analyses the feasibility of new systems and/or enhancements to existing systems.

He/She possesses an analytical mind, and is able to see interconnections with system solutions and usability. He adopts a systematic approach in handling ambiguous or complex issues, and actively discusses his/her perspectives to arrive at effective solutions.

Role & Responsibilities

• Assist Institution Lead to oversee and ensure the smooth running of daily IT operations (including Infra, Network, EUC and Security)
• Assist Institution Lead on advisory to institutuon stakeholders on IT matters.
• Assist Institution users on escalation matters
• Evaluate potential solutions for institution users and make recommendations to resolve business problems.
• Work closely with users and delivery teams to resolve IT issues to ensure timely resolution /implementation.
• Support Institution users on resolution of Infra and applications-related issues and requirements, IT audits, IT security/data governance and compliance requirements.
• Work closely with all internal and external stakeholders/partners to implement and manage compliance to security best practices to ensure secure and reliable IT applications and systems.
• Work closely with Synapxe Project Managers and IT service suppliers on project implementations (project governance, procurement governance, review approval papers, chase for project approvals and project charter signatories)
• Assist Institution Lead to support Institution users’ IT innovation initiatives
• Assist Institution Lead to oversee small scale IT project implementations in the institution 
• Assist Institution Lead in yearly budgeting and workplanning for IT CAPEX and OPEX
• Develop and maintain stakeholder relationships among users, vendors, project teams and SingHealth management
• Perform secretariat duties for selected boards and committees.
• Present reports and project updates to stakeholders on a regular basis
• Oversee contract and maintenance renewal of vendors.
• Undertake any other requests as assigned by Reporting Officer.

Requirements

• Bachelor Degree in Computer Science, Information Systems or related discipline
• At least 6 years of relevant working experience
• Strong Service oriented traits towards Institution stakeholders
• Strong interpersonal skills with the ability to work with different groups of stakeholders
• Possess strong analytical skills and keen ability to manage difficult situations
• Excellent written, verbal communication and presentation skills
• Highly driven and proactive mindset
• Team player and self-starter able to work independently with minimal supervision
• Basic infrastructure knowledge (servers, network and end-user computing devices)
• Experience in the healthcare industry is an added advantage

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