Business Analyst - Information Technology (Cluster Offlice)

Position Overview

The Business Analyst, IT, is thus expected to work with BA Lead, Synapxe and Smart Systems on:

• Support the planning and IT implementation of a new Acute Hospital.
• Work with stakeholders to review processes and workflows to implement IT integration for new healthcare initiatives for seamless care operations and desired outcome for patients.
• Manage in planning, requirement gathering of IT and smart systems. Manage in coordination of IT operations and project delivery for clusters/ institutions.
• Support the institution’s IT audits, governance and compliance requirements.

Role & Responsibilities

New Hospital Planning – IT and Smart systems

• Manage various users and project teams to ensure IT business and clinical systems readiness for timely deployment and verification.
• Manage various users in collating business requirements of institution stakeholders, including IT initiatives, implementation and go-live planning.
• Work with users on digital & smart technologies for the new hospital and the integration with IT systems.
• Support IT Lead and Team Lead to seek IT funding approval.
• Support Team Lead to manage IT systems implementation progress to meet hospital milestones and requirements.
• Manage the user acceptance testing of the IT systems for the new hospital.

Hospital Operations

• Evaluate potential solutions to address operation needs aligning with the institution and cluster IT strategy.
• Management of stakeholders for IT projects governance, approval and delivery.
• Manage the reporting of project development, maintenance and support activities.
• Work closely with KTLO operations for the institution to ensure that SLAs are met.
• Support Team Lead in institution Risk Management and Business Continuity Planning.
• Support institution / cluster / national exercises (eg. DR, mass casualty, decontamination).
• Support Team Lead and work closely with users in managing audit requests by internal / external auditors.
• Support in institution / cluster workgroups and steering committees.
• Undertake any requests as directed by the IT Lead and Team Lead of the staff in alignment with institution objectives and goals.

Workplan Budgeting

• Key point of contact for business users to understand business needs. Work with relevant parties to advise users on adoption of technologies and systems.
• Manage in collating business requirements of cluster stakeholders, including IT initiatives, IT estimates.
• Manage in preparing ITQ/RFP submissions.
• Support / manage in preparing funding approval papers.

Requirements

• Degree in Computer Science, Information Systems, Engineering or equivalent
• Minimum 3-8 years of related work experience
• Experience in healthcare industry or public sector IT programmes and projects is an added advantage
• Successful track record in project management, user and vendor management and as a Project Manager for mid-scale projects
• Team player and a good collaborator
• Good verbal and written communication, analytical and conflict resolution skills with proven ability to translate technical subjects into clear and concise communications to a variety of key stakeholders
• Leadership and analytical skills and ability to work independently, process initiative to complete tasks and project assigned
• Ability to handle ambiguity work environment

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