Business Analyst - Manager (Cluster Office)

Position Overview

As an Institution Business Analyst, you will be called upon to support the institution in strategic planning, integration and enabling technology, and to support the institution’s daily operations. It also includes supporting the institution for their audits, governance and compliance initiatives. 

Role & Responsibilities

• Collaborate with users, CIO and PMO to identify IT strategic needs for the Institution and translate those roadmaps and projects into workplans.
• Conduct prioritisation of workplans and ad hoc projects.
• Engage users and delivery teams for workplan actualisation.
• Support CIO and IBA leads to review project budget, transfer pricing and procurement of systems and applications for institution.
• Engage stakeholders and users to understand business initiatives, requirements and workflow, and provide high-level pre-project assessments and feasibility studies.
• Collaborate with delivery teams to evaluate potential solutions needed to address operational needs while ensuring alignment to the overall SingHealth digital strategy.
• Facilitate Institution IT governance approvals, solution review and delivery with stakeholders and users.
• Review and manage risks to ensure projects and BAU activities are completed on time, within budget and meeting requirements.
• Participate in Cluster and Institution IT governance, workgroups, hospital operations and project steering committees, and contribute to audits and preparedness exercises (e.g., ESS, BCP, Cybersecurity, DR).
• Maintain and update Cluster and Institution documents (e.g., DAQ, ERM), ensure compliance to MOH HIM chapters and institutional policies, and work with audit/exercise owners to address findings.

Requirements

• Possess a degree in Computer Science, Computer Engineering, Information Technology or any other relevant discipline.
• At least 10 years of relevant working experience as an IT Project Manager and in vendor management.
• Excellent analytical and problem‑solving skills with strong interpersonal skills.
• Team player with the ability to work independently, possess good customer service skills and be able to work with cross‑functional teams.
• Good written, verbal communication and presentation skills.
• CITPM / PMP certification will be an added advantage.
• Experience in the healthcare industry is an added advantage.

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