Business Analyst - SAP App Support
Date: 29 Apr 2024
Location: SG
Company: Synapxe
Position Overview
Successful candidate will work with the existing team for assuming primary/secondary support for various application systems. Coordinate analysis leading to Change Requests. Implement National Level Policy changes. He/She is also involved in system configuration and/or setup for institutions on-going operational needs.
Role & Responsibilities
- Provide on-going application support and be involved in various stages of the SDLC with lead project teams.
- Perform user requirement analysis for the development / implementation of new systems and/or enhancements to existing systems.
- Evaluate potential solutions and make recommendations to resolve business problems.
- Involvement in the system integration testing phase prior to implementation.
- Plan and coordinate end-user training for any system implementations or enhancements.
- Liaise closely with business users and build good rapport.
- Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
- Support the team in defining project requirements, tracking and documentation.
- Provide 24/7 primary application maintenance support, rotational basis.
- Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.
- Assist team in Change Approval Board and Pre-commissioning preparations.
- Lead team and front users in problem investigations and resolutions.
- Review Vendor SLA reports.
- Create/Update SOPs.
- Support transition phases from project to operations.
Requirements
- Successful track record in service management, user and vendor management (good to have).
- Experience in MS Windows environment & application support.
- Strong analytical skills and ability to work independently.
- Experience in healthcare industry is an added advantage.
- Degree in Computer Science, Computer Engineering or equivalent.
- Experience in SAP Applications/Modules is an added advantage.
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