Cloud Engineer - Ansible (CPE)

Position Overview

The Cloud Engineer is responsible for designing, deploying, and managing cloud infrastructure. This role includes performing cloud system monitoring and maintenance, troubleshooting and resolving cloud-related issues, and documenting cloud processes and procedures. The Cloud Engineer collaborates with team members to ensure the security and compliance of cloud solutions.

Role & Responsibilities

• Design, configure, and implement Jira ITSM forms
• Develop and maintain custom workflows, business rules and groovy scripts
• Implement ITIL-aligned processes for incident, problem, change, request and CMDB
• Collaborate with stakeholders to translate functional requirements into effective technical designs
• Develop and maintain Ansible playbook for infrastructure automation
• Build REST API integrations with internal systems to enable seamless end-to-end automation

• Support platform upgrades, patch management, and ensure optimal performance and availability
• Administer and maintain RHEL servers subscribed by the team
• Perform system monitoring, performance tuning, and capacity planning for subscribed servers
• Develop and maintain Ansible playbooks for routine tasks
• Install, configure, and administer various middleware platforms such as Pacemaker, Apache HTTP Server, Tomcat, Nginx, Jira, etc
• Assist application team in troubleshooting issues and perform root cause analysis related to middleware application performance
• Maintain system and middleware security, including patching, hardening and vulnerability remediation
• Create and maintain detailed documentation for system configurations, procedures, and troubleshooting steps
• Collaborate with cross-functional teams including developers

Requirements

• Degree in computer science or related IT discipline, or equivalent experience
• Min 5-8 years of experience in the relevant field
• Experience with Jira ITSM as administrator
• Familiar with Red Hat (RHEL administration)
• Able to develop Ansible playbook (or python experience)
• ITIL v3/v4 certification or equivalent experience in IT service management
• Openness to feedback and a commitment to continuous learning and skill development
• Strong knowledge and experience with Red Hat Enterprise Linux (RHEL) system administration
• Hands-on experience with relevant middleware technologies
• Familiarity with Ansible and programming/scripting languages such as Python or Bash
• Strong written and verbal communication skills for effective user engagement
• Strong analytical and problem-solving skills to address technical challenges
• Experience in cross-functional teams or projects is advantageous

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