EUC Engineer - Cluster Office

Position Overview

The Assoc EUC Engineer provides technical support, troubleshoots and resolves simple technical issues, and responds to help requests. He/She identifies and escalates simple issues to a higher-level position. He/She installs computer hardware, repairs software and runs diagnostic programs. He/She documents service repairs and trains users as needed. He/She generates routine reports in the required format and develops an understanding of business needs or technical requirements.

He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He/She displays willingness to learn and is committed to provide service level excellence in everything that he does. He/She is able to articulate effectively and works well within a team.

Role & Responsibilities

Provide IT Support

• Provide technical support to users
• Monitor performance of systems
• Develop reference materials
• Provide information to users on the progress of outstanding support tickets
• Maintain Service Level Agreement documentation

Implement New Systems

• Install hardware equipment, software and maintenance agreements
• Perform acceptance testing of installed/upgraded equipment
• Oversee integration, compatibility and continuing operations of systems to ensure minimal disruption
• Design new methods of highly complex reporting and presentation
• Conduct office automation feasibility studies

Maintain Systems

• Perform data entry work
• Carry out routine maintenance tasks to detect and/or prevent 'faults' that disrupt user connectivity to systems
• Generate reports
• Conduct research on new technology as requested

Assist with Incident Resolution

• Respond to user complaints 
• Assist with problem/issue identification 
• Assist with resolution of basic problems
• Recommend preventive solutions 
• Escalate problems/issues 
• Log incidents into problem management system

Requirements

• Diploma / Degree in the field of Computer Science / Information Technology
• Able to communicate well and work independently as well as in a team
• Experience in reviewing and drafting business requirements
• Versatile in learning and desire to remain up-to-date with changes in technology
• Good knowledge of both application and infrastructure security in servers, network, client computing and ICT operations to effectively manage vendors.
• Strong project, vendor and contract management skills

Apply Now

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