ITE Internship Sep 2025 to Oct 2026 - IT Infra L1 Support

Synapxe is the national HealthTech agency inspiring tomorrow’s health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere.
 

Are you someone who enjoys problem solving, has a creative and curious mind, and strives to create a better and healthier tomorrow? If you say yes to all, do check out our website and find out more about Internship@Synapxe.

Responsibilities:

Inventory Management:

• Maintain inventory management of IT hardware assets (PC, Network/Security Devices, Servers, and appliances), reconciling physical count against inventory records. This involves verifying approximately 27k pieces of equipment.
• Assist with network and systems asset cataloguing and inventory reconciliation processes to maintain accurate records.
• Validating asset tracking, and coordinate with vendors for specialized mobile equipment such as Computer on Wheels (COWs), MedCarts and mobile devices.

System Support & Maintenance:

• Support the patching and testing cycles (e.g. Co-existence test for cluster manage systems)
• Provide first-level support for cluster management systems, assisting with monitoring and initial troubleshooting.
• Assist with administrative tasks related to the deployment and management of Windows/iOS/Android-based endpoints.
• Support the testing, setup, and ongoing user assistance for various specialized clinical systems (e.g., Sleep Lab, Diagnostics Imaging, Neurodiagnostic).

User & Project Support:

• Provide support for Next Generation Electronic Medical Record (NGEMR) mobile devices, including user assistance and troubleshooting (e.g. network connectivity and functional support).
• Assist with the upgrade firmware for IT equipment (PC, Network/Security Devices, Servers, and appliances) for compliance.
• Assist in projects management using known framework and methodology including User Acceptance Testing (UAT) and production testing for facilities and systems.
• Assist in managing and processing incoming IT requests and incident handling. 
• Provide technical support for key meetings, such as Board meetings, which includes setting up MiFi routers and guiding users on network connectivity."
   

About you:

• Be pursuing Higher Nitec in IT Systems and Network or related discipline
• Basic computer hardware/software knowledge
• Basic Operating System knowledge
• Understand of basic Networking concepts
• Familiarity with Microsoft Office Suite/M365.
• Problem-solving aptitude
• Possess strong analytical skill and able to work under tight timelines
• Good team player with strong communication skills with project teams, stakeholders and contractors including both technical and non-technical personnel
• Innovative, proactive and multi-tasker with an inquisitive mind
• Resourceful, self-driven, proactive and a strong team player
• Passionate and keen to make a difference to re-imagine the future of HealthTech

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