Jan/Feb 2025 Systems Engineer (HealthTech Associate Programme)

Are you someone who enjoys problem solving, has a curious mind and more importantly, keen to make a difference in the future of HealthTech?
If so, join us, and #ExperienceHealthTech. We are Synapxe. Inspiring Tomorrow's Health: https://youtu.be/3d-qIBO2i0U

HealthTech Associate Programme (HAP)

We tailored our graduate programme to provide graduates with a holistic experience to develop and sharpen their technical capabilities, professional and soft skills. Through HAP,  you will get access to challenging projects, on-the-job learning and a series of online-based classroom training and be supported with a development framework to build and drive your career.

We are currently looking for System Engineers for our HAP Jan/Feb 2025 intake.

Note: Please apply to your most preferred role for our HealthTech Associate Programme and our recruiters will review your profile. We will reach out to you if your profile is more suitable for other role such as Cybersecurity, Data, Software Development, IT Project Delivery under our HealthTech Associate Programme. Thank you. 

Systems Engineer

As a systems engineer, you play a critical role in ensuring the optimal performance and availability of end user computing infrastructure services. You are part of a team responsible in providing primary support and implementation of desktop, hardware and software related solutions for Singapore Healthcare staff.

In this role you will:

Provide IT Support

• Provide technical support to users
• Monitor performance of systems
• Be responsible for recognizing, evaluating, and recommending potential hardware and/or software solutions where applicable
• Provide information to users on the progress of outstanding support tickets
• Manage vendors for the responsibilities outlined in contracts and statement of work

Maintain Systems

• Preparation and implementation of policies, procedures and standards relating to Technology Management and infrastructure as a whole
• Carry out routine maintenance tasks to detect and/or prevent 'faults' that disrupt user connectivity to systems
• Conduct research on new technology as requested

Assist with Incident Resolution

• Respond to user complaints
• Assist with problem/issue identification
• Assist with resolution of basic problems
• Recommend preventive solutions
• Escalate problems/issues
• Log incidents into problem management system

About you:

• Be pursuing a Bachelor Degree in Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, Information Systems or related discipline
• Graduating in Dec 2024
• Knowledge of Windows operating systems, Service Desk management and process and Desktop technologies such as Antivirus and Patch management
• Adaptable, proactive and a strong team player
• Possess strong analytical, problem solving and interpersonal skills
• Exhibit leadership qualities with good verbal and written communications skills
• ITIL certifications (good to have)
• Passionate and keen to make a difference to re-imagine the future of HealthTech

#LI-SYNX03