Lead Engineer - Network (Cluster Infra Services)

Position Overview

The Lead Engineer drives the implementation of strategy for infrastructure operations and maintenance to ensure availability of stable and secure systems. He/She manages project resource allocation and develops infrastructure implementation, operations and maintenance engineers; scopes out policies and sets performance expectations. He/She identifies problems and presents new methodologies and/or solutions to key stakeholders to enhance and improve the delivery of infrastructure operations and maintenance services.
He/She is able to address multi-faceted issues effectively to ensure systems are stable and secure. He/She adopts a methodical approach to managing project resources and communicates well to his team and key stakeholders on the solutions developed.

Role & Responsibilities

Support infrastructure design and implementation
• Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand
• Support the design and implementation of infrastructure solutions that adhere to current architecture standards 
• Lead the design installations, system migration and integration
• Lead the testing and handover of implemented infrastructure solution 

Support infrastructure operations
• Support delivery of optimal infrastructure operations 
• Create documents on administration, installation, configuration and troubleshooting 
• Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment 
• Support the development of report on infrastructure capabilities and limitations

Maintain infrastructure
• Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage 
• Identify key infrastructure operations issues and maintenance priorities 
• Support the implementation of agreed infrastructure change requests and maintenance routines
• Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.

Optimise infrastructure performance
• Support the initiatives to improve the infrastructure systems and service delivery through automation and virtualisation technologies 
• Support the monitoring of performance, availability and security of infrastructure systems and key operational metrics 

Resolve incidents
• Support problem/issue identification and resolution
• Escalate problems/issues 
• Support simulation of user problems to resolve operating difficulties
• Diagnose problem source through discussions with users
• Recommend system modifications to reduce user problems
• Support planned maintenance events, system backup processes and disaster recovery drills
• Support implementation of preventive solutions
 

Requirements

• Bachelor’s degree in computer science, information technology or related field.
• 10+ years of experience as an enterprise network engineer.
• 10+ years of experience in network segmentation, ACI, WLC, Switching, MPLS, Network Access Control, SDWAN and dynamic routing.
• Advanced knowledge of network operating systems including but not limited to Cisco, Aruba, Huawei, F5, Fortinet.
• Familiarity with network analysis tools including SolarWinds.
• Ability to work independently and as part of a team in a fast-paced workplace.
• Strong verbal and written communication skills.
• Excellent leadership and mentoring skills.
• High level problem-solving and communication skills.
• Relevant certifications for the network operating systems

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