Lead Engineer - Network (Cluster Infra Services - Agencies)

Position Overview

The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He/She identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. He/she anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He/ She applies a critical and analytical approach to resolving technical problems. He/She works well with his team and is able to guide them to ensure infrastructure projects are well implemented.

Role & Responsibilities

Assist with infrastructure planning and design
•    Assist with the planning and design of infrastructure systems
•    Assist with the documentation of infrastructure design and planning activities and decisions
Support infrastructure operations
•    Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
•    Align infrastructure operations with agreed service agreement standards
Maintain infrastructure
•    Perform activities related to ongoing maintenance of infrastructure
•    Assist with the implementation of agreed infrastructure changes and maintenance routines
Optimise infrastructure performance
•    Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
•    Participate in infrastructure development activities
•    Assist with infrastructure testing and implementation
•    Gather performance and data usage statistics for capacity planning and reporting
•    Assist with piloting of new tools, technologies, and/or processes
Resolve incidents
•    Perform problem/issue identification and resolution
•    Assist with simulation of user problems to resolve operating difficulties
•    Follow up with users to ensure problem has been resolved
•    Recommend system modifications to reduce user problems

Requirements

• Degree/Diploma in Computer Science, Engineering or equivalent
• At least 5-6 years' of experience in the Network Management and Support Services
• Strong technical hands on in Network Domain
• Have some supervisory experience before
• Have some project management before will be added advantage
• Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures.
• Previous working experience in Network Support in the areas of wireless, wired, and VPN. 
• Relevant Network certifications such as CCNE or CCNA is desired.

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