Manager - PMO (Cluster CIO Office)

Position Overview

The successful candidate will be part of the CIO Office supporting Sengkang General Hospital (SKH) and SingHealth to plan, strategise, manage and coordinate the hospital IT systems implementation and governance process as required. As PMO manager, the candidate will work closely with internal stakeholders and partners from strategic planning, business justifications to implementation for clinical, ancillary and smart systems. The candidate will be required to review existing IT governance, processes, audit, risk management for existing and new healthcare initiatives for seamless care operations and better outcome for patients.

Role & Responsibilities

Key work function and tasks

• Manage day-to-day activities in the Program Management Office to support SKH CIO office
• Champion IT annual work planning reviews with stakeholders, from budget to agreement with users and and IT PMs
• Manage and operationalise demand management process with rigor in governance & compliance
• Support deliver to fidelity balance scorecard goals via portfolio and project performance measurement & analysis
• Streamline projects reports for end-to-end delivery performance KPIs, from demands utilisation to projects closure
• Report and analyse delivery balance scorecard KPIs, including budget utilisation and highlight any areas of concerns and work with stakeholders for resolutions
• Establish and implement standards and guidelines on project management practices, costing etc; couple with on-going operational efficiency improvement within PMO functions
• Provide training and guidance related to project management standards and project monitoring
• Initiate & implement process improvements to aid demand and delivery fulfilment, marksmanship & performance dashboard
• Support program and IT project audits and risk management

Requirements

• Programme management experience
• Proficient in M365 Microsoft Office, Automation
• Ability to think strategically; understand, interpret and apply policies as it applies to IT enablement; apply analytical and creative problem solving skills.
• Team player - well-developed communication, consultation, negotiation and advocacy skills and a proven ability to establish and cultivate relationships with a variety of key stakeholders.
• Proven ability to initiate, manage and report on programme activities and identify issues affecting the performance outcomes of the project.
• Effective information-gathering, through meeting facilitation, one-on-one interactions and/or observations
• Experience with documentation work products including manuals, SOPs, training aides and process documents
• Ability to manage multiple project activities at the one time and excellent prioritisation skills.
• Excellent professional written and verbal communication skills, plus effective interpersonal skills
• Experience with project management methodoogy and knowledge of the system development life cycle (SDLC) 
• Degree holder with 7 to 10 years of relevant working experience or Diploma holder with more than 10 years of relevant working experience 

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