Senior Systems Engineer

Position Overview

The Network Engineer supports and maintains infrastructure operations, monitors infrastructure performance, apply critical and analytical approach to resolving technical challenges. They lead high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. They identify and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. Also, anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. The network engineer is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

Role & Responsibilities

Assist with infrastructure planning and design

• Assist with the planning and design of infrastructure systems 
• Assist with the documentation of infrastructure design and planning activities and decisions

Support infrastructure operations

• Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
• Align infrastructure operations with agreed service agreement standards

Maintain infrastructure

• Perform activities related to ongoing maintenance of infrastructure 
• Assist with the implementation of agreed infrastructure changes and maintenance routines 

Optimise infrastructure performance

• Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
• Participate in infrastructure development activities
• Assist with infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
• Assist with piloting of new tools, technologies, and/or processes

Resolve incidents

• Perform problem/issue identification and resolution
• Assist with simulation of user problems to resolve operating difficulties
• Follow up with users to ensure problem has been resolved
• Recommend system modifications to reduce user problems
   

Requirements

• At least 3-6 years' of experience in the Network Management and Support Services
• Network Support in the areas of wireless, wired, VPN. Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures.
• Network certifications eg CCNE or CCNA
• Able to work 24x7 support environment.

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