Network Engineer - CCNA (Cluster)

Position Overview

The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He/She identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. He/She anticipates internal and/or external business challenges and/or regulatory issues; recommends improvements. He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He/She applies a critical and analytical approach to resolving technical problems. He/She works well with his/her team and is able to guide them to ensure infrastructure projects are well implemented.

Role & Responsibilities

Assist with infrastructure planning and design

Assist with the planning and design of infrastructure systems 

Assist with the documentation of infrastructure design and planning activities and decisions

Support infrastructure operations

Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications

Align infrastructure operations with agreed service agreement standards

Maintain infrastructure

Perform activities related to ongoing maintenance of infrastructure 

Assist with the implementation of agreed infrastructure changes and maintenance routines 

Optimise infrastructure performance

Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades

Participate in infrastructure development activities

Assist with infrastructure testing and implementation

Gather performance and data usage statistics for capacity planning and reporting

Assist with piloting of new tools, technologies, and/or processes

Resolve incidents

Perform problem/issue identification and resolution

Assist with simulation of user problems to resolve operating difficulties

Follow up with users to ensure problem has been resolved

Recommend system modifications to reduce user problems
 

Requirements

At least 5-6  years' of experience in the Network Management and Support Services

Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures.

Network Support in the areas of wireless, wired, VPN

Network certifications eg CCNE, CCNA

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