PMO Analyst - Service Operations (Planning Office)

Position Overview

As the PMO Manager in MSO’s Project Management Office (PMO) you will help support transformation in our delivery and operations. 

Role & Responsibilities

• Review annual workplans, provide view to management and support strategies and approaches to manage and meet demands. Portfolio demands covers applications that our group manages for entities and includes any new application, projects and services. 
• Track project progress, monitor key performance indicators (KPIs), and generate reports on project status, milestones, and outcomes. This helps in evaluating project performance, identifying areas for improvement, and providing timely information to stakeholders.
• Maintain Project Status Registry for MSO projects and provide the necessary reporting to management including escalation.
• Support the risk and issue management processes, ensuring potential risks and issues are identified, assessed, and mitigated throughout the project lifecycle. This includes developing risk management strategies, monitoring risk factors, and implementing contingency plans to minimize project disruptions.
• Establish effective communication channels with project stakeholders, including clients, internal teams, and executive leadership. This involves providing regular project updates, facilitating collaboration, and addressing stakeholder concerns to ensure alignment and transparency.
• Drive continuous improvement initiatives within the PMO and across projects by analyzing project data, identifying process bottlenecks, and implementing enhancements to increase project success rates and efficiency.
• Foster a collaborative and results-oriented culture within MSO, promoting professional growth and maintaining high standards of project management excellence.
• Manage MSO Welfare and Administration by supporting MSO wide townhall and workshops, tracking and distribution of MSO welfare gifts, including sourcing and submission of invoices to Finance and tracking utilization of department welfare fund
• Manage project admin staff for MSO and align their job scope
• Support MSO logistics needs during DR exercise and Cutover activities on weekends/after office hours.

Requirements

• Review annual workplans, provide view to management and support strategies and approaches to manage and meet demands. Portfolio demands covers applications that our group manages for entities and includes any new application, projects and services. 
• Track project progress, monitor key performance indicators (KPIs), and generate reports on project status, milestones, and outcomes. This helps in evaluating project performance, identifying areas for improvement, and providing timely information to stakeholders.
• Maintain Project Status Registry for MSO projects and provide the necessary reporting to management including escalation.
• Support the risk and issue management processes, ensuring potential risks and issues are identified, assessed, and mitigated throughout the project lifecycle. This includes developing risk management strategies, monitoring risk factors, and implementing contingency plans to minimize project disruptions.
• Establish effective communication channels with project stakeholders, including clients, internal teams, and executive leadership. This involves providing regular project updates, facilitating collaboration, and addressing stakeholder concerns to ensure alignment and transparency.
• Drive continuous improvement initiatives within the PMO and across projects by analyzing project data, identifying process bottlenecks, and implementing enhancements to increase project success rates and efficiency.
• Foster a collaborative and results-oriented culture within MSO, promoting professional growth and maintaining high standards of project management excellence.
• Manage MSO Welfare and Administration by supporting MSO wide townhall and workshops, tracking and distribution of MSO welfare gifts, including sourcing and submission of invoices to Finance and tracking utilization of department welfare fund
• Manage project admin staff for MSO and align their job scope
• Support MSO logistics needs during DR exercise and Cutover activities on weekends/after office hours.

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