PMO Manager - Operations (Programme.Operations.Digital)

Position Overview

The team is seeking a motivated and detail-oriented PMO Manager to be part of our project management office which support the overall IT delivery for the programme and perform business analysis activities to drive programme level requirements across the institutions/clusters. 

Role & Responsibilities

Projects Performance Management 

• Support Balance Scorecard Goals via portfolio and project performance measurement & report and analysis
• Manage regular reporting and monitoring activities in the Project Management Office

Stakeholders Management, Standards, Methodologies & Processes

• Ensure timely delivery, alignment with Project Management Methodology (PMM) processes, deliverables and reporting across various tracks of work for the programme
• Initiate & implement process improvements to aid demand and delivery fulfillment, marksmanship & performance dashboard
• Coach junior team members to improve team productivity and operational excellence
• Provide training and guidance related to project reporting and monitoring to Project Managers
• Establish and implement standards and guidelines on project management practices, costing etc
• Support PMO initiatives like internal process audits, roadshow etc
• Analyze data and feedback to identify areas for improvement and suggest adjustments to enhance product functionality and user experience
• Drives alignment, bridge gaps across key business needs, processes a& technology
• Tracks and monitor delivery timelines, deliverables, dependencies, assumptions, issues and risks
• Escalate issues and risk to management and stakeholders
• Facilitate effective communication within the various teams. ensuring a shared understanding of goals and priorities
• Contribute to the refinement of processes, promoting a culture of continuous improvement within the team
• Conduct gap analysis to identify areas for process improvement and efficiency gains and proactively identify and communicate project risks and issues

Requirements

• Bachelor Degree holder with at least 8 years of relevant working experience
• Programme management experience, preferably in managing programme in a large sized organization operating in a highly complex environment
• Proficient in Microsoft Office Excel, MS SharePoint Workflow Automation, familiar with methods and tools for annual work planning and budgeting. Knowledge of Tableau, JavaScript, SAP will be advantageous
• Good analytical and creative problem-solving skills with a go-getter attitude
• Well-developed written and verbal communication skills with a proven ability to cultivate relationships with a variety of stakeholders
• Effective information collation, meeting facilitation, one-on-one interactions/ observations and good documentations
• Proven experience with software delivery processes and ability to work closely with development teams would be an added advantage
• Knowledge and experience in Agile/Scrum development would be an added advantage
• Healthcare IT experience background is advantageous
• Experience and understanding of government or healthcare IT policies, standards and projects is an added advantage

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