Poly Year Long Internship Mar'26 to Feb'27 - Customer Relationship Management Application Support

Synapxe is the national HealthTech agency inspiring tomorrow’s health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore. Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere.
 
Are you someone who enjoys problem solving, has a creative and curious mind, and strives to create a better and healthier tomorrow? If you say yes to all, do check out our website and find out more about Internship@Synapxe.
 
Join Synapxe as an intern and see how you can contribute in powering a healthier Singapore. We aim to deliver the best experience for all interns, to create exponential growth and paving your future in the tech industry.

The intern will join Synapxe Customer Relationship Management (CRM) team, which primarily uses the technology on Microsoft Dynamics 365 and Amazon Web Services (AWS) to support for the CRM systems which covers Call Centre, Outreach to Residents for HealthierSG Programs and building relationship with Partners.

The selected intern will participate but not limited to the following:

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance
• Attending to queries, 1st or 2nd level support.
• Continuous oversight and management (includes reporting, root cause analysis, closure, tracking, incident report review) of Bugs fixes from Initiation to Closure
• Adhoc Application healthcheck due to application defect
• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

About you:

• Be pursuing a Diploma in Infocomm & Security, Business Information Systems, Information Technology, or related discipline
• Graduating in May 2027
• Preferably with hands-on experience with Microsoft Dynamics 365
• Preferably with hands-on experience with Amazon Web Services (AWS)
• Ability to multitask and work effectively as part of a multidisciplinary team
• Passionate and keen to make a difference to re-imagine the future of HealthTech

#LI-LK1

#LI-YG1