Product Manager - GenAI (NEHR)

Position Overview

The National Electronic Health Record (NEHR) programme consolidates and provides patient health data to serve national health needs and supports healthcare professionals in delivering safe and quality care. GenAI Chatbot and NEHR Innovation initiatives are part of this ecosystem, driving digital engagement, knowledge accessibility, and innovation to enhance healthcare delivery.

The Candidate is responsible for managing the assigned product roadmap for GenAI and NEHR innovation domains, ensuring alignment with national healthcare priorities. This includes identifying opportunities for innovation, overseeing enhancements, and working with stakeholders to ensure that product developments meet the needs of patients, healthcare professionals, and national health policies.

Role & Responsibilities

• Lead the end-to-end product management of GenAI Chatbot and NEHR Innovation initiatives, including strategy, planning, and execution
• Manage feature prioritisation discussions with stakeholders across MOH, Synapxe, public healthcare institutions, and vendors
• Translate business and clinical needs into product requirements, user stories, and functional specifications
• Validate requirements by working closely with design, engineering, and clinical stakeholders, ensuring alignment with healthcare regulations and user needs
• Oversee the development of appropriate use cases to inform and validate requirements, with a focus on usability, safety, and efficiency
• Develop requirements traceability and monitor fulfilment of agreed requirements
• Collaborate with cross-functional teams (engineering, design, policy, operations) to deliver enhancements and innovative solutions
• Support preparation of business cases, funding papers, and process models to enable product roll-out
• Monitor product adoption, user feedback, and innovation opportunities, making recommendations for future improvements
• Act as a key liaison for national-level discussions on digital health innovation, ensuring GenAI Chatbot and related products evolve with emerging needs and technologies

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Informatics, Business, Healthcare Management, or related discipline. 
• At least 8 to 12 years of experience in product management or solution delivery, preferably in healthcare IT, digital health, or large-scale information systems. 
• Proven track record in managing user-centric digital products, including chatbot or AI-enabled platforms, from conception to deployment. 
• Strong ability to translate strategic direction and clinical needs into clear product roadmaps and deliverables. 
• Excellent communication, stakeholder management, and interpersonal skills, with the ability to engage diverse groups such as clinicians, policymakers, and engineers. 
• Self-motivated, driven, and able to multi-task in complex environments. 
• Experience in managing innovative solutions or emerging technologies within healthcare settings is an advantage. 
• Relevant certifications in Product Management, Agile methodologies, or ITIL Service Management will be an added advantage. 

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