Project Manager - Sharepoint (Channels)

Position Overview

This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Channels, Document Mgmt, and Forms & Workflow.

Role & Responsibilities

Project Delivery

• Manages project or multiple projects and drives cross functional teams in a structured and methodological manner to meet the business objectives. 
• Plans and drives the required procurement activities including seeking the project scope and funding approval from the respective approving authority. 
• Monitors and tracks project progress to resolve issues across different functions immediately and mitigates any potential risks early to avoid project failure.
• Leads cross functional teams, works in collaboration and coordinates with business users, internal and external teams, and vendors to ensure project is successfully completed within budget & scope, on time and with quality.
• Provides regular progress update to key stakeholders and management and escalate issues for resolution in a timely manner.
• Builds partnership with internal and external stakeholders of projects. 

Service Operations

• Responsible for overseeing the maintenance and support of systems/applications to ensure they operate smoothly and efficiently.  
• Provides on-going maintenance support for production systems/applications and 24/7 stand by support.
• Attends to user queries, analysis and investigation of production issues reported, ensuring the issues are fixed as per user requirement.
• Evaluates potential solutions and make recommendations to resolve application issues and user queries.
• Manages, and logs issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
• Leads and participates in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Leads and involves in change management process (Change Approval, Implementation, Testing, Deployment and verification) 
• Collaborates with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• Participates in implementation of projects and enhancements to provide inputs and review maintenance support requirements.

Requirements

• Degree in Computer Science, Computer Engineering or equivalent.
• Successful track record in Project Management, User and Vendor Management and leading large-scale projects.
• Successful track record in Service Operations Management.
• Strong business process and analytical skills with the ability to assimilate information quickly
• Experience in healthcare industry is an added advantage.
   

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